Customer Engagement Specialist

The Customer Engagement Specialist will manage day to day customer needs and facilitate necessary support to ensure access to naloxone HCl nasal spray. The position will work across all functions of the organization, with their primary interactions being with the sales team to onboard new customers, assist with follow-ups and management of existing accounts.

Job duties:

• Act as primary point of contact for customers.
• Manage customer needs and requests for access to naloxone nasal spray and information.
• Provide support to the sales team to onboard new customers and connect with prospective customers.
• Ensure customer receives requested products, services and marketing materials in a timely fashion.
• Develop and maintain long-term relationships with accounts.
• Monitor state and federal procurement bids/contracts/RFP.
• Identify and implement continuous improvement initiatives.
• Work collaboratively across various departments within the organization.

Required qualifications:

Since its beginning, Padagis has been undergoing the process of identifying what we believe will lead to the success of our organization in a competitive landscape. To that end, we have developed a set of five "core" competencies. We strive to bring employees on board the journey with us who exemplify these key competencies:

• Service delivery - Understand who your internal and external customers are, identify their needs, and deliver value above their expectations...
• Active collaboration - Seek opportunities to work together across teams, function, business units, and geographies to seek success...
• Demonstrate agility - Proactively identify changes in our environment and act quickly, leading or embracing change...
• Think differently - Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists...
• Excellent execution - Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes...

Additional requirements:

• Bachelor's degree or equivalent.
• Two or more (2+) years of experience interacting with external customers and vendors is required, experience within a pharmaceutical organization is preferred.
• Experience using Microsoft Office applications (Word, PowerPoint, Excel).
• Strong general business acumen.
• Understanding and passion to assist those suffering from chronic substance abuse, dependency and the comorbid conditions often associated.
• Ability to build strong relationships and meeting needs of customers is essential.
• Ability to work in a dynamic environment, often with little direction.
• Must be self-motivated and able to work independently.
• Strong project management skills, ability to manage multiple high priorities, identify resource needs, drive to completion, prepare reports, and evaluate results.
• Strong business analytic skills to assess potential opportunities across the region.
• Excellent interpersonal, and oral and written communication skills.

Preferred qualifications:

• Demonstrated knowledge of ERP systems, specifically SAP

About us:

At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What's Next:

At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email for updates.