Support Specialist, Resident Resources

Tyler Technologies
United States, Tennessee, Brentwood
Sep 20, 2024
Support Specialist, Resident Resources Apply Online The Support Specialist is the face of Tyler Technologies when it comes to working with customers on a daily basis. As such this position has a significant impact on client satisfaction, retention and revenue growth. The ability to provide exceptional service will shape our clients opinions of our products, services and company. The Support Specialist is responsible for ensuring a positive overall support experience for our clients. Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. Location Brentwood, Tennessee Travel 0-5% Responsibilities Provide inbound phone, web or email software support for clients nationwide. Resolve client inquiries and issues regarding Tyler's Courts and Justice products. Manage multiple client issues in a fast paced organization and prioritize effectively. Provide guidance in data correction and resolving/escalating client incidents. Provide short training sessions typically via webinar to client end users. Responsible for managing the overall post-implementation relationship each client has with Tyler Technologies to ensure complete satisfaction. Follows up on defects and acts as advocate for the client to ensure timely and accurate issue resolution. Consult clients on best practices for optimal use of Tyler products. Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources. Perform other job-related duties and responsibilities as may be assigned from time to time. Occasional travel (0-15%) for on-site support required.