IT Services Specialist (ISS) - The Woodlands, Tx

The US Oncology Network is looking for a full-time IT Services Specialist (ISS) to join our team at Texas Oncology! The base location will be in The Woodlands, Texas and this position will support the Gulf Coast Region. Travel within the regions will be 100%, all day trips. There will be up to 25% travel to other regions as needed.

The Woodlands is known for its appeal to family life, highly rated public schools, urban living, shopping, dining, entertainment venues and recreational trails along the waterway and town center. Our management team values an approach of teamwork and collaboration to provide high-quality, individualized care for each patient we serve.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Services Specialist (ISS) do?

Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration of company's client server system within an assigned practice. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting and training. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

-Maintains all on site computer equipment including personal computers, peripherals, servers, wireless equipment, and printers.

-Provides support for a medium sized population of users across multiple sites in a practice.

-Performs installation and upgrades on peripherals such as printers, scanners, laptops, and dictation equipment.

-Conducts training of various office applications which may include Microsoft Office, Acrobat Adobe, and others.

-Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.

-Loads specified software packages such as operating systems, Microsoft Office, and corporate Electronic Medical Record programs into computer.

-Provides technical advice for purchasing new computer equipment.

-Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions.

-Performs local help desk functions including answering general questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems. -Some incumbents may maintain documentation on warranty, configuration, and other records for local computer equipment.

- Coordinates with telephone equipment providers and/or carriers, expediting phone system repairs and/or updates in coordination with corporate telecommunication teams.

-Keeps management informed of status of projects and issues through routine written reports.

-Respect for work areas at site locations, make sure that area is clean and all debris is removed when work is complete.

-Completion of task, up to an including testing of work station to assure process is functioning properly and to the satisfaction of the customer.

-Performs other duties as requested or assigned.

The ideal candidate will have the following background and experience:

-Associates degree in Information Systems, business or related technical field required.

-A+, Network+, MCP in Microsoft Office, or other hardware certifications preferred.

-Minimum three (3) years experience in support of Windows based systems and other business applications, preferably in a healthcare environment.

-Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, McAfee Antivirus, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting and mobile computing, and troubleshooting network connectivity.

-Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.

Working Conditions:

Environment (Office, warehouse, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.