Patient Outreach Rep- (FT DAY) Jefferson Health Einstein Phila Campus

Full Time Day Mon-Fri8a-4:30p Einstein Phila Campus Location

Primary Function:

• The Patient Outreach Representative (POR) is responsible for making daily outreach calls to patients who need outreach to schedule an appointment as a result of one or more (but not limited to) the following scenarios:
  • Patient No Shows for appointment
  • Patient Cancels appointment
  • Patient is due for an appointment as determined by the appointment reminder pool
  • Patient is due for an annual examination
  • Patient calls to close care gaps
• The intended outcome of each outreach is to help patient make an appointment
• Primarily working on the computer and on the phone in an office setting, the POR provides excellent customer service to patients in a manner consistent with Einsteinrsquo;s Standards of Behavior.
• POR is responsible for verifying insurance, referral, and patient demographic information, calculates co pays, schedules appointments and provides patient with all the required information regarding the appointment.
• Enhances patients experience by way of outreach and assistance in helping patients with their appointment needs
• Communicates with the respective departments any relevant information with respect to patient appointment
• Excellent prioritization, decision-making and multi-tasking skills
• Ability to learn and become proficient in Einsteinrsquo;s Electronic Medical Record and Scheduling System as well as other electronic systems that support patient appointment and referrals.

Education/Training/Experience:

• High school diploma or equivalent, plus two to three years related work experience and the ability to work in a fast-paced environment is required.
• Experience delivering exceptional customer service and the ability to work in a fast-paced environment a must.
• Candidates must possess knowledge/familiarity with office functions and procedures including Microsoft Office software, ICD-9 codes, medical terminology and HIPAA regulations
• Experience using computer in an office setting and the ability to verbally communicate information to staff and patients in a professional customer focused manner required
• General typing proficiency preferred, filing and reception skills, spelling, grammar and telephone etiquette skills are required
• Phone experience making outbound calls preferred
• Cerner experience preferred

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educashy;tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.