Microsoft 365 Support Specialist

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

ABOUT THIS POSITION

The Microsoft 365 Support Specialist will be responsible for providing technical support for Microsoft 365 applications, with a focus on SharePoint, Teams, and OneDrive. This role requires a deep understanding of these applications, the ability to troubleshoot and resolve issues, design user-friendly SharePoint Online sites, and guide users in leveraging these tools effectively. You will play a pivotal role in recommending and implementing software solutions that meet the needs of our end users. You will be working with managers and end users to organize documents and build efficient processes.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Provide expert knowledge and advise end users regarding M365 modern workplace software and other enterprise collaboration tools.
• Collaborate with business partners to understand their business objectives and challenges and identify current or new software solutions that align with their needs.
• Conduct product demonstrations and presentations to showcase the features and benefits of various modern workplace applications.
• Develop and maintain relationships with users, providing ongoing support and guidance throughout the software selection and implementation process.
• Work with business partners to recommend documentation organization, tasks, project scheduling tools[HG1] and other modern workplace best practices.
• Stay up-to-date on current Microsoft and other modern workplace applications to provide informed recommendations to managers and end users.
• Provide training and support for clients using software applications, ensuring a smooth transition and optimal use.
• Stay informed about competitors and market trends to identify opportunities for product improvement and differentiation.

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• Bachelor's degree in computer science, information technology, business, or related field.[HG2] [ST3] Will consider candidates without a bachelor's degree, if other education, certifications and experience meets the job role duties and responsibilities.
• Proven experience in a customer-facing role, preferably in the technology industry.
• Expert understanding of Microsoft 365 applications and other modern workplace applications, and the ability to quickly learn and adapt to new technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to clients.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.

Preferred:

• Experience in a regulated field such as medical device, healthcare/HIPAA experience

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.

project schedules or project schedule visibility? [HG1]

Would love to see this opened up to to applicants without a Bachelor's degree - certificates and other education along with experience would go a long way for this position [HG2]