Account Manager- Meeting Planner - Remote

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Account Manager-Meeting Planner to join our Sales team. The Account Manager-Meeting Planner works in partnership with the Sales department, delivering best-in-class service. The Account Manager-Meeting Planner works in partnership with the Account Director, other team members and the client to exceed client expectations by delivering best-in-class meeting planning services and proactive solutions on time and on budget.

Responsibilities

• Work in partnership with the client and Account Director to determine meeting goals, make recommendations, manage timelines, and provide periodic updates
• Managing details relative to the client's convention program and associated projects;
• Manage pre-meeting, onsite, and post-show event needs as appropriate, which may include:
  
  
  
  • Pre-Meeting:
    
    
    
    • Make site/venue visits and recommendations
    • Secure housing blocks and negotiate hotel contracts either independently or through the association or housing bureau
    • Develop meeting budgets and project timelines and coordinate with 3rd party suppliers.
    • Manage logistic communications with attendees, including posting content for websites including StarCite and Cvent.
    • Manage rooming lists and arrange, negotiate, and coordinate transportation as appropriate.
    • Select meeting rooms and set-ups, manage food and beverage selection, and coordinate audio-visual needs.
    • Ship and receive meeting materials, create signage
    • Manage registration for all attendees on behalf of the client
    • Research and provide amenities, recommend and arrange off-site venues for special events, dinners, and meetings
    • Create nametags and staffing schedules
    • Create and distribute meeting packets to attendees, including meeting and city information.
    
    
    
    
  • Onsite:
    
    
    
    • Conduct pre-conference meetings with the hotel and other vendors
    • Manage ground transportation and meet and greet services
    • Conduct registration process and maintain hospitality site
    • Provide professional onsite staff
    • Manage set-up of room, AV, and food and beverage
    • Facilitate preconvention meetings
    • Manage ongoing logistics
    • Facilitate client meetings and dinners
    • Oversee return shipping or destruction of unused materials
    • Track costs throughout the meeting
    
    
    
    
  
  
  
  

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  • Post-Meeting
    
    
    
    • Send follow-up communication to attendees as necessary
    • Receive and reconcile final billing from hotel and other vendors
    • Arrange HCP spending reporting
    • Review meetings and evaluate the attainment of goals with the client
    
    
    
    
  
  
  
  
• Regularly and accurately reporting time on a weekly basis
• Regularly informing the Account Director of project status and issues

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Previous experience in meeting planning.
• Attention to detail, time management and organizational skills, and ability to multi-task while managing multiple clients, shows, and priorities.
• Articulate and polished with the ability to clearly communicate with the clients.
• Ability to proactively provide practical solutions in an ambiguous environment.
• Foresight to anticipate clients' needs/requests and act accordingly.
• Interpersonal skills and ability to develop a strong rapport with the client. Approachable, engaging, and likable.
• A bachelor's degree or commensurate experience with a meeting planner/event management is preferred, and a minimum of 5 years of related meeting/convention experience is required.
• Proficiency in MS Office and experience working with a variety of software programs-thorough knowledge of spreadsheets, presentations, databases, word processing, and graphics.
• Extensive travel is required.
• Significant weekend work is required.
• Ability to analyze available information and make sound decisions.
• Excellent verbal and written communication skills and presentation skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Strong time management and ability to manage multiple tasks and partners.
• Cvent experience preferred.

Attributes

• Driven
• Works well under pressure
• Skilled multitasker
• Detail oriented
• Organized
• Proactive
• Punctual
• Adaptable

How to measure success

• By 30 days, the incumbent should understand team dynamics and perform basic job functions independently
• By 60 days, the incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, the incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.

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