Client Services Manager Senior

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

This role will be joining the Debit Department team and will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.

What you will be doing?

• Develops strong working relationships with assigned clients and FIS resources.

• Monitor client performance metrics and provide regular reports and insights to clients, helping them achieve their business objectives.

• Oversee the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products/services.

• Proactively identify and address client issues, working to resolve them promptly and effectively to ensure high client retention rates.

• Monitor client performance metrics and provide regular reports and insights to clients, helping them achieve their business objectives.

• Prepare detailed Client Success Plans with clients.

• Resolve escalations for more complex issue by ensuring the right ownership.

What you will need:

• 5+ years of experience in client success, account management, or a related role.

• Proven track record of managing and growing client accounts.

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical abilities.

• Proficiency in CRM software and other relevant tools.

• Strong organizational and time management skills.

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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