Auxiliary Thrift Shop Manager

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Thrift Shop Manager plans coordinates and manages all activities and functions of the Thrift Shop enterprise. These responsibilities include, but are not limited to, the appropriate staffing of paid/volunteer positions and day-to-day operations of the shop. This includes oversight of the 6,000 sq. ft facility which consists of a large selling floor and donation area. The manager is responsible for training and orientating new volunteers to the location and all departmental policies, procedures, and processes. The manager is responsible for successfully running the shop, working respectfully with community members and donors, and ensuring the windows, shop and donations area is clean, safe, and visually attractive to customers creating a positive shopping experience.

EEO/AA/Disability/Veteran

• 1. Coordinates the day to day operation of the shop.
• 1.1 Establishes annual fiscal, operational and merchandising goals in conjunction with the auxiliary. Monitors, reports and adjusts goals as needed.
• 2. Manages, maintains and operates the Thrift Shop with regard to paid staff and volunteers in accordance with established Hospital/Auxiliary policies.
• 2.1 Performs annual evaluations for volunteers and performance reviews for paid staff.
• 3. Assures continued optimum net business return to the Auxiliary by overseeing appropriate merchandise pricing, supervision of expenses, sales to move merchandise and rigorous attention to detail. Responsible for monthly financial update to the Auxiliary Board and the Director of Volunteer Services.
• 4. Promotes and respects efforts of volunteers and staff in accordance with the goals of the Shop. Responsible for promoting Greenwich Hospital and YNHHS Standards of Behavior. Maintain and develop donor and customer relations and confidentiality at all times.
• 5. Participates in special projects and performs other related duties as assigned and needed for the success of the auxiliary and the Thrift Shop.

EDUCATION

Two (2) years of college or equivalent

EXPERIENCE

Minimum five (5) years retail experience, minimum three (3) years with supervisory experience; working knowledge of item pricing (clothing, furniture, art, jewelry) and evaluation; book keeping experience. Ability to work well as a leader with staff and volunteers, and to exhibit service excellence with customer, donors, staff and volunteers

LICENSURE

NA

SPECIAL SKILLS

Operational Management: Efficiently manage the day-to-day operations of the Thrift Shop Monitor quality of inventory and implement effective merchandising strategies to optimize sales and customer engagement. Design and execute new themes for the windows to invite and promote foot traffic. Strong knowledge of high-end brands, including jewelry, designer merchandise and antiques. Regularly research the current market value of donated luxury goods to price them at a fair market value enabling the best profit. Ability to plan and prioritize the needs of the customers, employees, volunteers, and shop. Team Leadership: Supervise, train, and foster a positive and collaborate work environment for both paid and volunteer staff. Conduct performance evaluations for staff and volunteers and provide constructive feedback. Delegate tasks and responsibilities to volunteer team and best utilize talents to ensure smooth operations. Customer Services: Uphold excellent customer service standards, creating a welcoming and helpful shopping experience. Address customer inquiries and concerns promptly and professionally. Implement initiatives to promote sales and enhance the overall customer experience. Financial Management: Work with Auxiliary to develop and manage annual budgets. Seek opportunities to reduce expenses and initiatives to drive revenue. Implement and update pricing strategies and promotions to meet financial targets. Prepare regular reports on sales and performance for Auxiliary Chair to be reported at monthly board meetings. Community Engagement: Foster positive relationships with community and potential donors Collaborate with contractors and donors to facilitate estate and large donations for pickup/transport to shop. Regular communication with donors to review merchandise, provide documentation of tax forms and ensure all pickups are executed in a timely and professional manner.

PHYSICAL DEMAND

Standing, and/or walking. Lifting, walking and carrying donated items to the storage and selling areas. Work environment-large selling floor, large storage area, usually crowded donation area and small office. While performing the duties of this job, the employee is required stand for long periods of time and walk around shop. Employee is required to have proficiency in communication of English language in both written and oral forms. Additionally, frequently required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee must regularly lift and/or move up to 25 pounds, occasionally move and/or lift up to 50 pounds. The specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Computer work required which will sitting at a desk for periods throughout the day.