System Technologist (Washington D.C. Area)

Motorola Solutions
paid holidays, 401(k)
United States, Maryland, Lanham
Nov 08, 2024
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe U.S. Federal Government Markets Divisions is chartered with being the premier, compliant supplier of world -class communications solutions to the U.S. Federal Government by providing highest quality products, systems, and services. The USFGMD achieves this with professional well trained diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter implementing and integrating complex systems sold worldwide. As a USFGMD System Technologist, you will be exposed to a wide variety of communications requirements in both Pre Sale and Post Sale phases of a project. Job Description This position is located in the Washington DC area. The applicant must be willing to travel 10-25% of the time and be self-motivated. Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems. Maintain, optimize, test and document complex communications systems. Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations Provide weekly reports of activities and accomplishments Specific Knowledge/Skills: 2 year associate degree in electronics or IT preferred, or equivalent on-the-job experience Security +, CompTIA or related certificate is highly desirable Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN) Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment Computer literate with proficiency in MS Word, Excel, Outlook, and Access Must have a current, valid driver's license and no traffic violations Personal Traits: Strong self-management skills and interpersonal communication skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams Self-motivated and self-managed to perform the required duties at a distance from direct supervision Ability to solve customer problems quickly during stressful situations Excellent communication (oral and written) skills and must also have high sense of urgency, strong work ethic and is results oriented Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Basic Requirements Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 5+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, Administrator/User, Customer Support Manager, System Engineering or Pubic Safety System Networks or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Electronics, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment. Travel Requirements10-25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.