Case Manager

SUMMARY

Bayaud Enterprises partners with Denver Department of Human Services to conduct outreach and recruitment for a job readiness program, Denver Day Works ("DDW"), for individuals and families experiencing homelessness that are not currently engaged in other community programs. The overall purpose of this program is to provide support services and job readiness that may lead to employment in the community.

The goal of the Community Resource Navigator is to assist DDW participant's access social services and other community resources available to them. This may include identifying benefits and services, assistance with applications and/or maintenance of a specific benefit or resource. A Navigator provides information support in order to improve access to these programs and services. This position also provides referral resources to the many programs available in our community, as well as basic benefits application assistance to persons currently engaged in the DDW program.

A Denver Day Works Navigator will utilize an initial and ongoing assessment process to support participants in identifying and meeting their basic needs to reduce barriers to employment. A navigator connects participants to local resources to meet client-identified needs related to food, shelter, clothing, physical and mental healthcare. Execution of these key roles may include assistance with public benefit applications and intervention, case management, conducting VI-SPDAT and needs assessments to gauge housing and resource needs, or linking participants to internal or external providers for Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) outreach, representation, and advocacy work for disadvantaged populations.

This position will work in the field with participants much of the time. They will have office days, but will be in the field, working side by side, chatting with participants and getting to know their work strengths and limitations as well as their resource navigation needs. This is a grant funded position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Serves as part of the CORE team within Bayaud Enterprises, cooperatively working with participants to provide an array of services which may best serve the person's needs.

* Develops a good rapport with people experiencing poverty and/or homelessness and understand their hurdles caused by or exacerbated by these conditions.

* Connects participants to relevant health, food/nutrition and shelter resources using trauma informed practices.

* Assists participants with money managing/budgeting.

* Assists participants with daily crises that impede their ability to work.

* Provides support and advocacy services to participants for assistance in maintaining access to public benefits and/or community resources.

* Assists participants in navigating any barriers that arise. For example: what to do when you miss a court date, have a warrant, loose your personal belongings, etc. and walk with them through the process of overcoming these hurdles.

* Acts as the team's intake provider, opening file in data base.

* Conducts initial intakes and needs assessments, quarterly re-assessments and data entry to ensure resource needs are identified, tracked and addressed.

* Works collaboratively with a wide variety of constituents and adjust to multiple demands and shifting priorities.

* Works with employment team members in supporting the goals and objectives outlined in each individual's IEP (individual employment plan)

* Provides information regarding benefit changes or other changes that may occur with changes in income.

* Completes all documentation and data entry as required, in a timely manner.

* Attends applicable staff and community meetings.

* Performs other duties as assigned by management.

QUALIFICATIONS

* Excellent Microsoft Office skills, especially Excel, Outlook, and Word

* Ability to work in multiple databases including E-Logic and HMIS, and proficient in data entry

* Excellent communication skills (written and verbal), grammar, and reasoning skills

* Ability to handle confidential and sensitive information without breach

* Personal commitment to working within an integrated services model, with emphasis on employment as a key component to ending poverty and homelessness.

* Understanding of assessment criteria needed to determine employability.

* Ability to coordinate numerous activities, resources, priorities and deadlines.

* Ability to cultivate strong working relationships with community resources.

EDUCATION and/or EXPERIENCE

* High school diploma or general education degree (GED) and Associates Degree (A.A.) from two-year College or university and 3 years' experience, a bachelor's degree from a 4-year college and 1 year experience or 5 years related experience in case management and/or peer support; or equivalent combination of education and experience in working with disadvantaged populations.

* The candidate for this position should have considerable experience in crisis intervention and trauma informed care practices; supporting individuals experiencing poverty, homelessness and disabilities as they strive to obtain and retain employment; money management and benefits assistance issues; clinical understanding of mental illness, related behaviors and medications, and how these influence employment situations; and a commitment to the potential of people with disabilities, living in poverty and experiencing homelessness to live a sustainable and fulfilling life.

KNOWLEDGE & SKILLS

* Knowledge of the employment and vocational resources available in the Denver area.

* Knowledge of applying for SNAP, Medicaid, LIVE and other benefits for people living in poverty.

* Knowledge of community resources available to participants such as food banks, healthcare options, linkage to housing, etc.

* Ability to connect participants to any other services they may need in the community.

* Ability to effectively communication both verbally and in writing.

* Valid driver's license, proof of motor vehicle insurance.

* Must possess the ability to work independently as well as in a team.

TRAVEL:

* Community meetings, i.e. MDHI, DRHES

* Pick up supplies or items needed for participants

* Meeting participants in the community

* Engaging with employers

* Other travel as needed

CERTIFICATES, LICENSES, REGISTRATIONS

* A valid driver's license. Must meet Motor Vehicle Requirements per Bayaud Enterprises Insurance Carrier, this is a condition of employment.

Bayaud Enterprises is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative, at all job levels, of the people we serve.