Field Operations Manager

This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7 direct reports that provide on-site surgical instrument repair and cleaning. This position will service Customers for all of NJ. Must be be flexible to spend 1-3 overnights per month away from home.

This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: NJ

• Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
• Leads/supports continuous improvement, training and other operational initiatives.
• Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE).
• Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
• Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
• Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.

• Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
• In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support actives.
• Strong conflict management skills required.
• Must have strong verbal and written communication skills.
• Strong Microsoft experience required.
• Must be 21 years old to meet FMCSA requirements for commercial driving.
• Must have a valid driver's license with an acceptable driving record.
• Must be able to pass a DOT medical exam.
• This role will have 100% field based presence with overnight travel up to 50%, based on size of territory.
• Must be able to be compliant with hospital/Customer credentialing requirements.

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