Remote

Business Operations Director

Infor
United States
Sep 22, 2024
The Business Operations Director will be the key advisor and business partner to the SVP of the Americas Process and Distribution Professional Services organization, and a key member of their senior leadership team. This business unit that is a key part of our Global Professional Services organization. This is a broad role where you will be responsible for providing meaningful analytics and insight surrounding the business, and helping drive outcomes through business planning, KPI development, process standardization and automation. A Day in The Life Typically Includes: Business partner to the SVP Americas Process and Distribution Professional Services and their leadership team covering all operational aspects of the business unit. Assist the leadership with the operational management of the business. This includes planning and forecasting, pipeline analysis, application of internal processes and policies, workforce planning and actions along with coordination of operational metrics reporting. Design and review of standard business performance pack, KPIs and reports. Work closely with the global operations and finance team to use, and develop, global standardized operational reports, giving more details/context to understand the business performance. Preparation of leadership presentations, half and full year business planning and QBRs. Support of forecasting and planning at regional/business level, particularly workforce planning. Ad hoc reporting & analysis, and provision of support for theatre and other business reviews such as P&L, quarterly MBO Goals and initiatives. Act as liaison between various internal departments to solve issues as they arise with both customers and consultants. Basic Qualifications: Operations background and experience within a Professional Services business. Experience working in a global environment. Experience driving process improvement across the organization. Experience researching issues or problems and developing balanced solutions. Preferred Qualifications: Transformational/change management experience. Experience within a Professional Services leadership environment. US Remote (Dallas, TX/St. Paul, MN/Alpharetta, GA) About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage. At Infor we value your privacy that's why we created a policy that you can read here. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf