Solutions Engineer - Amazon, Austin TX

Amazon is a global technology powerhouse, premier for its steadfast innovation and customer-centric approach. Founded as an online bookstore, Amazon has evolved into the biggest Hyperscalers in the world with a presence in e-commerce, cloud computing, digital streaming, and artificial intelligence. The company's expansive operations include a vast network of fulfillment centers, corporate offices, and technology hubs that serve millions of customers worldwide. Amazon's mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. This mission drives Amazon's commitment to offering the widest selection of products and services at competitive prices, backed by exceptional customer service and innovative technology.

As a Solutions Engineer at Cisco supporting both Amazon's Corporate IT infrastructure and its Fulfillment Centers, you will be at the forefront of ensuring that one of the world's most dynamic companies operates seamlessly across its vast and sophisticated global network. Your role will be pivotal in designing, implementing, and optimizing sophisticated technology solutions that power Amazon's corporate environments and its logistics operations.

Amazon's Corporate IT infrastructure spans thousands of facilities worldwide, including offices, data centers, and research labs. These environments are integral to enabling flawless communication, collaboration, and productivity across the company. You will work closely with multi-functional teams to ensure that this infrastructure is robust, scalable, and secure, allowing Amazon to maintain its leadership in innovation and operational excellence. Simultaneously, you will support Amazon's Fulfillment Centers, the core of its global logistics network, where millions of customer orders are processed daily. These centers rely on innovative technologies to lead the storage, sorting, and shipping of products with unparalleled speed and precision. Your work will involve designing network infrastructure, integrating sophisticated automation and robotics systems, and ensuring that all systems within these high-demand environments are resilient and capable of supporting Amazon's logistics operations.

Your dual focus on Corporate IT and Fulfillment Centers will require close collaboration with various teams. By demonstrating your deep technical knowledge and problem-solving skills, you will deliver solutions that meet the unique needs of each environment, from ensuring corporate systems are optimized for performance and security to enhancing the operational workflows in fulfillment centers. This role offers a unique opportunity to work on large-scale, high-impact projects that are central to Amazon's business. If you are passionate about working in a fast-paced, innovative environment and have a solid background in network engineering, automation, and IT infrastructure, this position will allow you to make a significant impact on the technological backbone of one of the world's most sophisticated companies.

• Technical Strategy

Develop a deep understanding of Amazon's current and future architecture. Co-create, Co-develop and Co-innovate with Amazon on strategic engineering initiatives to enhance the efficiency, safety, and scalability of the Campus infrastructure and associated subsidiaries. Lead with an automation | programmability first mentality and sophisticated technologies to drive operational excellence.

• Multi-functional Collaboration

Collaborate closely across the Amazon teams to understand business needs and translate them into engineering solutions. Build and expand on strong partnerships across Amazon (Engineering Leadership, Principal Architects, key decision makers) and Cisco (BU executives, Engineering key collaborators) to drive alignment and achieve common goals.

• Continuous Improvement

Lead continuous improvement initiatives to optimize existing processes and methodologies. Offer solutions, not problems. Take calculative risks and learn from mistakes. Stay relevant, constantly evaluate and be a change agent!

• Lead by Example

Champion a culture of curiosity, ownership, customer focus, results oriented and earning trust by listening, speaking candidly, and treating everyone with respect. Maintain a safe and healthy environment.

You will be working with the best-in-class Technical Sales team for one of the biggest Hyperscalers | Cloud Providers in the world - Amazon! You will collaborate and partner closely with the Amazon Client Director, Client Execs, Technical Account Managers, Solutions Engineers, Specialists, BU Product and Engineering teams, Services Sellers, CX Delivery teams, Partners and ASP-Web colleagues - to name a few!

You know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within Amazon; understand Amazon's business model to help them identify an architecture and/or solution that provides return on investment. You have a sophisticated understanding of industry trends, including products and solutions - existing and new. You can articulate trade-offs between Cisco and competitor products.

If you are passionate about technology, innovation, and driving operational excellence, we want to hear from you! Apply now and take the next step in your engineering career by working in a role that will allow you to work on the exciting responsibilities listed below:

• Customer Focus: Proactively engage with Amazon's internal partners to deeply understand their IT and networking needs, delivering solutions that exceed expectations and enhance operational efficiency.
• Ownership: Take full responsibility for the end-to-end lifecycle of network solutions, ensuring they meet Amazon's high standards of performance and reliability.
• Invent and Simplify: Develop innovative solutions that simplify Amazon's complex IT infrastructure, streamlining processes, and reducing operational overhead while maintaining high levels of security and scalability.
• Are Right, A Lot: Utilize your technical expertise and judgment to make informed decisions on network design and architecture, balancing short-term needs with long-term strategic goals to ensure the best outcomes for Amazon.
• Learn and Be Curious: Stay ahead of with the latest networking technologies and industry trends, continuously seeking out opportunities to enhance your knowledge and apply new insights to improve Amazon's IT infrastructure.
• Bias for Action: Respond quickly to emerging issues or opportunities within Amazon's infrastructure, driving swift and effective resolution to minimize downtime and ensure the continuous operation of critically important systems.
• Dive Deep: Analyze the root causes of complex networking issues, using data-driven insights to solve problems, identify areas for improvement, and implement solutions that address the underlying challenges.
• Deliver Results: Consistently deliver high-quality network solutions that meet or exceed performance metrics, supplying to Amazon's ability to maintain its position as a leader in technology and innovation.

• Bachelor's degree or equivalent experience in Engineering | Science or related field
• 5 or more years of engineering experience
• Solid technical background in one or more of the following areas of technology - Security, Enterprise Networking, Full Stack Observability, SDWAN

• Understanding of automation, programmability, and observability tools such as grafana, a plus
• Advanced degree, CCIE or equivalent industry certifications, AWS certifications a plus
• Validated ability to lead multi-functional teams, get results, and run complex engineering projects.
• Excellent communication, interpersonal, and problem-solving skills.
• Commitment to continuous learning and staying abreast of industry trends and standard methodologies.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.