Safety Service Representative

General Purpose of the Job:

WTI has established a Safety Solutions Team as a revenue-generating team within WTI designed to expand and create new rooftop opportunities for safety inspections, installations, and overall property owner reassurance for OSHA/ANSI compliance, supporting both Tremco Roofing and WTI.

Essential Duties and Responsibilities:

List the job's essential or most important functions and responsibilities of the Safety Service Representative (SSR). Include all important aspects of the job - whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.

• Integrate safety into the roofing traditional sale process, WTI GC and GS sale processes.
• Evaluate and develop qualified leads and inspection assessments/reports for OSHA compliance to support the roofing sales representatives with the most current, up-to-date product selection, pricing, and installation processes.
• Provide product quotes for property owners, sales representatives, Tremco contractors, WTI construction/project managers, WTI field management, or any others as directed.
• Responsible for contributing to, validating, and signing off on all proposals and specifications.
  
  
  
  • Conceptual Phase (estimates & schedules)
  • Program Planning Phase
  • Design Phase
  • Conduct Prebid
  • Construction Phase
  • Conduct Pre-construction
  • Effective Close-out
  • Cost Estimates and schedules
  • Use of eBuilder for all project documentation per policy manual.
  
  
• Accountable for project cost/budget variance & profitability.
• Responsible for updating regional administration with copies of proposals and providing all data needed to maintain proposal metrics for any region supported.
• Continually measure the impact of activities and adapt and refine the program of delivery with the Safety Solutions Director as necessary.
• Establish metrics and benchmark data, develop reports for specific programs and initiatives, and report outcomes to employees, stakeholders, and outside partners.
• Create and maintain a database of outreach contacts to foster and develop collaborative partnerships.
• Visit property owner/management customer locations and assess their rooftop safety needs, schedule inspections/assessments, provide fall protection presentations, or any other on-site activities as directed.
• Coordinate assessments, engineering assessments, training, and/or fall hazard risk inspections with outside partners.
• Prepare estimates using the electronic tools provided (i.e., spreadsheets, apps, etc.).
• Develop relationships with regional teams including but not limited to, sales reps, CSS, program managers, regional business managers, field supervisors, and field technicians.
• Develop processes and protocols for engaging sales representatives, customers, and contractors in alignment with regional and company objectives.
• Proactively identify potential barriers to participant success and work within WTI and outside agencies to deliver solutions.
• Provide excellent customer service to employees and outside partners.
• Meet deadlines for all reports, data, publications, and quotes requests.
• Travel as needed to visit customer locations and projects for project review, QC, customer presentations, quotes, and any other visit needed to promote or support the team.
• Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs.
• Additional duties as assigned by supervisor.

Other Skills and Abilities:

• Ability to work on multiple projects and responsibilities concurrently.
• Strong analytical and problem-solving skills.
• Comfortable managing difficult situations, showing high professional maturity, resiliency, and adaptability.
• Ability to work both independently and in a highly collaborative manner.
• Ability to establish priorities, goals, objectives, and timelines.
• Creativity, ability to navigate ambiguity, and resourcefulness.
• Ability to provide efficient, timely, reliable, and courteous service in all interactions.
• Capacity to build and maintain effective professional relationships.
• Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
• Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe.
• Must be able to use technology to perform company tasks (expense management, timekeeping systems, intranet, etc.

Other Qualifications:

• Ability to travel up to 50% of the time within the designated region. Seasonal work and schedule are dependent on opportunities, which could increase travel during that time.
• Must be able to use Office 365 suite of programs (Word, Excel, Powerpoint) or be willing to get training.
• Ability to manage applications designed for the estimating and sale of safety products and services
• 2-4 years of experience in sales, roofing, safety systems, or a related safety field.
• Proven ability to develop strong, respectful relationships.
• Experience adapting to changing environments and navigating organizational dynamics.
• Demonstrated ability to maintain high levels of confidentiality, discretion, and integrity.
• Ability to articulate sales deliverables to employees and outside customers.
• Ability to learn and retain requirements of safety including but not limited to OSHA fall protection, ladder safety, etc.
• Ability to analyze a situation or area and assign products based on OSHA/ANSI-trained guidelines.
• Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
• Prior experience clearly defines expectations, articulates ideas, thoughts, and views, and provides timely, frank, and direct feedback to others.