Client Support Specialist - Extra-Help

• Transporting passengers from hospitals or residential settings to new living environments, appointments, court hearings, or other locations
• Collecting medical information, including medication lists and discharge paperwork
• Coordinating pickup and drop-off times, working closely with the transportation coordinator and co-drivers
• Consulting with the coordinator in case of schedule changes or safety issues
• Utilizing knowledge of mental health and behavioral challenges to effectively redirect behaviors and communicate kindly with passengers

• Experience with populations that have mental health or behavioral challenges
• The ability to interact compassionately and communicate clearly with passengers, facility staff, and team members
• An understanding of the importance of tact, positivity, and patience when dealing with passengers and their diverse needs
• The capability to manage schedules, and paperwork, and coordinate tasks efficiently
• The proven ability to build relationships and work with a diverse customer base, especially individuals facing mental health or behavioral challenges
• Adaptability to changes in schedules and passenger needs throughout the workday

Experience and Education: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be:

An Associate of Arts degree with major course work in community mental health, psychology, sociology, or other related field. Experience as a Client Support Assistant, or the equivalent, may be substituted for the required education on a year-for-year basis.

AND

One year experience working as the equivalent of a Client Support Assistant, or one year of paid experience working with adults diagnosed with a serious and persistent mental illness, or children with a serious emotional disturbance that would provide basic understanding of the needs of mental health services programs.

Driver's License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Special Qualifications: Some positions may require the ability to fluently speak and write a language other than English.

Working Knowledge of: Community resources and services available to program clients; techniques of rehabilitation; client legal rights; interviewing techniques, charting and case management documentation; and the use of electronic information equipment and specific systems as used within the department.

Ability to: Develop and maintain the trust and cooperation of clients, their families and other significant care providers; interpret and apply County mental health program policies and procedures; analyze a client situation accurately and adopt an effective course of action; work with clients to resolve conflicts with other staff, care providers or family members; work effectively as a member of a multi-disciplinary team; understand the legal mandates governing the storage of client records and information and the rights of the client to confidentiality; understand and apply the principles and techniques of case management and rehabilitative interventions with clients; coordinate the delivery of mental health services; apply basic interviewing techniques; facilitate group sessions; coordinate the delivery of mental health services; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; evaluate situations and adopt effective courses of action to prevent a crisis; speak and write in at a level necessary to fulfill the job requirements; read, understand, and apply regulations and procedures governing mental health programs.

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.