Client Services Representative

North Carolina State University

$ 34,602 - $ 58,870

United States, North Carolina, Raleigh

Dec 22, 2024

Job Posting Information

Posting Number	PG194174SP
Internal Recruitment	No
Working Title	Client Services Representative
Anticipated Hiring Range	$36,050 - $40,218
Work Schedule	Monday - Friday, 9:00 am - 6:00 pm; 40 hours per week
Job Location	Raleigh, NC
Department	CVM Teaching Hospital
About the Department	With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, a state of the art specialty healthcare, and expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Essential Job Duties	*This repost previous applicants need not re-apply.* We are hiring for multiple positions in various disciplines of Client Services at the Vet School. Primary duties of the Client Services Representative include, but are not limited to: Ensuring excellent customer service to current and potential clients, as well as veterinarians referring to the Internal Medicine department. Checking in clients, creating medical records, making appointments, and processing deposits and payments. Working closely with internal and external clients as well as referring veterinarians to answer any questions or concerns. Taking detailed consult and referral information from referring veterinarians. Managing multiple incoming phone lines while multitasking and maintaining attention to detail. Building working relationships with departmental faculty and staff, as well as other Client Services Representatives.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications	Knowledge of MS Office products and/or Google Apps (or similar software), email, fax and copy machines. Excellent verbal and written communication skills. Strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret TAC guidelines and client needs to determine emergency situations. Strong attention to detail and ability to manage multiple incoming phone lines while assisting in person clients. Emotional intelligence, ability to empathize, and mentally process difficult cases. Ability to lift up to 30 pounds, with or without reasonable accommodations.
Preferred Qualifications	Previous client service experience in a veterinary or medical setting is preferred.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	08/12/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	10/04/2024
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions	Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00062100
Position Type	SHRA
Position Classification Band Title	Administrative Support Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 34,602 - $ 58,870
Salary Grade Equivalency	GN06
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	192001 - CVM Teaching Hospital
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.