Observability SRE

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a contributor to join our ever-evolving commercial team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we're best known for. Striving for better, they never stand still - delivering impactful innovations that power transactions across the world.

Our Observability Practice is an SRE team that lives and breathes operational excellence, working across our global technology department ensuring we achieve an awesome customer experience. We work across our platform team ensuring we aligned on reducing incidents, increasing platform resilience, scalability and maturing our practices.

This role can sit in at one of our office hubs: Cincinnati, Denver, or Atlanta. The role is hybrid and will require 2 days/week onsite. The Ideal candidate will have telemetry experience and know the core concepts of SRE work (SLA, SLO etc). Core platform is AWS & Java.

What you'll own

• Guiding product delivery teams on how to achieve operational excellence for new product deliveries.

• Single pain of glass for Business Ops, IT Ops and Engineering across your customer journey

• Requirements for E2E Observability across your customer journey

• The E2E solutions for our Internal and External facing Observability

• Contributing to observability Instrumentation standards and creating repeatable patterns and libraries for our engineering teams for

• E2E Capacity planning for specific user journey

• Creating a matrix team that support best practice and training of our support and business operational teams to enable self-service of dashboards and alerts.

Where you'll own it

The Observability team is split across the UK and US and will work day-to-day with teams spread across EMEA, APAC, LATAM and Nort America.

What you bring

• An Operational mindset and a drive to achieve operational excellence

• Experience of owning an E2E customer journey in a complex multinational organization driving consistency and customer centric mindset within engineering teams.

• Experience of Open Telemetry, ideally contributor to the Open-Source Project

• Experience with AWS and Java - coding experience beyond simple scripts

• Ability to work collaboratively across many teams influencing decisions and setting standards

• Experienced in achieving platform level and E2E SLI, SLOs and SLAs and creating accountability in meeting them.

• Ability to perform E2E capacity planning and ensure an architecture is in place to support fluctuating volume levels

• Understanding of batch reconciliation

• Understanding of how to implement solutions to reduce Mtti/Mttr

• Experience of Disaster Recovery and redundancy in cloud and on prem

• Experience leading cross platform performance optimization and tuning

• Ability to look through the complexity and lead PIRs to a successful outcome

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.