Customer Service Representative

As Customer Service Representative, you will be a part of team-oriented environment that will provide quality customer support. Both written and verbal communication skills are necessary. The ability to stay organized and accurate in a fast-paced environment is crucial. On-the-job training will develop the specific skills necessary to perform the job.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Main Responsibilities:

• Communicate with customers via phone, email, and chat. Primary duty will be answering phone calls from customers with a variety of concerns and issues.

• Log all customer call information, including call-back contact information.

• Provide knowledgeable answers to questions about customer inquiries, including scheduled service visits, services offered, and pricing. When needed and in any unclear situation, bring customer issues to the attention of management.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Basic Qualifications:

• Associate or bachelor's degree or equivalent experience preferred

• 2+ years of customer service or sales experience preferred

• Strong verbal communication skills

• Willingness to interact daily with customers from a wide range of cultures and backgrounds

• Must be comfortable working independently and making minor decisions without direct supervision

• Ability to perform well in a fast-paced working environment

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.