IT TECHNICIAN ENGINEERING

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Follow Trident on the Web at www.tridentseafoods.com or on social media on Facebook, Twitter, Instagram, Pinterest, YouTube or LinkedIn

Summary:

The IT Technician position must have strong overall IT technical skillset, while also having excellent customer services/interaction skills and organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging remote environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

Key Responsibilities:

• Configure, install, troubleshoot, and maintain software, network hardware, printers, servers, routers, bridges, switches, modems, AP's, cabling, and Internet service providers in person and remotely.
• Manage on-site inventory and the total lifecycle of IT assets at AK locations.
• Network support and troubleshooting from device connectivity to VLAN configuration.
• Work directly with corporate IT groups and other internal/external resources to resolve complex issues.
• Configures non-traditional network attached devices (PLCs, manufacturing equipment, security cameras, door access control, etc.) to interface with local networks.
• Assists corporate IT with system upgrades and patching.
• Responds to automated system alerts and opened service and trouble tickets for AK locations.
• Provides after hours escalation support for AK manufacturing locations.
• Responsible to assist in gathering and relaying project requirements for AK sites to IT PMO.
• Assists with Trident vessels IT support when required.
• Travels to Alaska and works on an average 90 day on, 20 days off rotation with other members of AK IT Support group. This depends on plant needs, seasons, and other team coverage.

Additional Responsibilities:

• Performs other similar or related duties as requested or assigned.
• Acquires knowledge of Trident's Environmental and Safety Policies by completing required training programs and performing designated work activities in accordance with training and procedures/work instructions
• Notifies designated personnel of any environmental or safety incidents or risks not previously documented, in accordance with Environmental Awareness and/or safety training.

Minimum Qualifications

• Associate degree in IT with Network Administration or technical certifications (i.e. A+, Network+, MCSE, CCNA).
• 2+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Ability to prioritize tasks, manage multiple responsibilities, and ensure deadlines are met while maintaining a high level of quality in the team's work.
• Must be flexible to work various shift patterns and up to 7 days a week while rotated onsite in AK while working in a remote manufacturing environment.

Preferred Qualifications

• Experience installing IT hardware to physical locations (drilling, mounting brackets, pulling cable, terminating cable, patching switches)
• Experience with network switch programming and VLAN configuration.
• Experience with Innova Marel systems
• Experience supporting Meraki Access Points (or similar managed AP platform).
• Experience supporting Windows 10 & 11 clients.
• Experience supporting windows servers, specifically running on Microsoft Hyper-V platform.
• Experience with Microsoft Active Directory
• Experience with enterprise backup solutions (i.e. Rubrik)
• Experience with Palo Alto firewalls
• Experience with Industrial controls (PLC) network support
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with constant interruptions.
• Comfortable with heights (i.e working on lifts)
• Due to the high visibility of this position, excellent written, and verbal communication skills.

Work authorizations:

This position is not eligible for immigration sponsorship.