Tax Operations Coordinator

Aleron
United States, Massachusetts, Boston
Sep 24, 2024
Description Acara Solutions is looking for Tax Operation Coordinators to join our partner who specializes in software development. This role will be 100% remote We are seeking detail-oriented and proactive Tax Operations Coordinators to join our team. In this temporary role, you will be responsible for customer outreach to assist with the collection of missing tax deliverables from new customers after they go live with Payroll. Your efforts will play a crucial role in improving filing success and ensuring compliance. Key Responsibilities: Conduct outreach to new customers to identify and collect missing tax documents. Process mass and individualized communications to notify customers of their missing data. Educate customers on the potential consequences of failing to submit required documents. Guide customers through the process of obtaining necessary tax information using tax agency websites. Collaborate with internal teams to streamline communication and improve the overall customer experience. Maintain accurate records of customer interactions and follow-ups. Job Requirements Qualifications: Minimum 2 year experience with customer service Knowledge of tax documentation is preferred High school diploma or GED Strong communication skills, both written and verbal. Detail-oriented with excellent organizational abilities. Experience in customer service or outreach roles is preferred. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply