Casework Supervisor

Cherokee Federal
401(k)
United States, New York, Queens
Dec 13, 2024
Casework Supervisor Casework Supervisors will maintain continuous case management through caseworker referral support and engage in daily activities to provide real-time updates on casework status to Cherokee leadership and Health & Hospitals' HERRC program leadership. Casework Supervisors will provide and oversee on-site and remote casework services to ensure compliance and quality of services. Responsible to manage daily casework activities, assign caseloads, designate work schedules, provide training, and support casework staff. Compensation & Benefits: Estimated Starting Salary Range for Casework Supervisor: $72 - $75K Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Casework Supervisor Responsibilities Include: Maintain constant awareness of case statuses and engage in daily activities to provide real-time updates on casework status to Cherokee leadership and Health & Hospitals' HERRC program leadership. Support casework staff to help asylum seekers transition out of the city's supportive housing and resettlement services. Supervise casework daily activities and performance. Ensure data and information is completed in the NYC Health & Hospitals case management platform. Designate caseloads. Assign work schedules. Conduct performance evaluations. Conduct caseload assignments. Review and approve assessments, service plans and case notes. Ensure daily case management coverage and monitor attendance. Help coordinating interpretation and translation services. Provide on the job training and ongoing training. Recommend procedural / process improvement changes as required to improve upon the delivery of services. Performs other job-related duties as assigned Casework Supervisor Experience, Education, Skills, Abilities requested: Bachelor's degree. Minimum 4 years demonstrated social services experience in case management: 2 years experience supporting refugee, asylum or migrants related to immigration and resettlement 2 years in supervisor role in delivery of culturally sensitive and trauma informed services Must possess strong organizational and leadership skills and ability to manage a team. Comprehensive understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services. Must have excellent verbal and written communication skills and ability to learn quickly and problem-solve under pressure and within prescribed timelines. Must possess knowledge of immigration laws and procedures. Preferred; Master's degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum. Fluent in English and Spanish, 2+ years of experience supervising casework staff in the delivery of culturally sensitive, trauma-informed services desired. Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements. Supervisory experience Experience conducting performance evaluations. Experience with the utilization of date to track and assess case progress. Spanish/English bilingual fluency required. Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with families, collaborating agencies, and community professionals. Strong customer service background Able to effectively manage significant documentation. A self-starter, able to work with minimal supervision and work independently. Able to prioritize and be accountable for timeliness to complete projects in a timely manner. Possess sensitivity to the service population's cultural and socio-economic characteristics. Ability to organize, multitask and prioritize duties and responsibilities efficiently. Past applicable job experience may include, but is not limited to: Case Manager Supervisor, Social Services Supervisor, or Client Services Supervisor Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNMC, visit cherokee-federal.com. #CherokeeFederal #LI Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles Case Manager Supervisor Social Services Supervisor Client Services Supervisor Human Services Coordinator Welfare Program Manager Keywords Supervision Case management Staff development Program oversight Client advocacy Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.