Vice President (VP) of Infrastructure and Service Operations

Are you a visionary leader with a passion for driving IT excellence? We are seeking a dynamic Vice President of Infrastructure and Service Operations to join our executive team. In this critical role, you will oversee and manage our extensive IT operations landscape, ensuring stability, security, and scalability while fostering continuous improvement and innovation.

A Brief Overview

This critical role demands strategic oversight and cohesive management of our extensive IT operations landscape. You will be responsible for developing and implementing strategic plans for IT infrastructure, service delivery, and operations excellence. Leading a high-performing team across multiple locations, you will ensure the stability, security, and scalability of our IT environment while driving continuous improvement and innovation. The appointed leader will steer areas encompassing global change & release management, service design and transition, major incident & problem management, global IT networks, IT cloud & hosting, digital workplace experience, and IT support services. The successful candidate will champion the delivery of leading-edge, efficient IT services, perfectly aligned with Belron's strategic ambitions and the forefront of technology advancements.

What you will do

• Strategic Leadership: Architect and execute a unified strategy for diverse IT operations, meticulously aligning them with overarching business objectives.
• Global Vision: Formulate and implement a comprehensive strategic vision for global IT infrastructure and service operations, propelling innovation and superior operational performance.
• Best Practices Advocacy: Advocate and instill ITSM and ITIL best practices throughout the organization to elevate service delivery quality and efficiency.
• Cloud and Digital Workplace: Lead the strategic direction for IT cloud services, hosting strategies, and the development of a cutting-edge digital workplace.
• Team Leadership: Inspire and motivate a large, diverse team across multiple locations, fostering collaboration and driving high performance.
• Performance Tracking: Track and report on key performance indicators (KPIs) to measure the effectiveness of IT services and operations.
• Risk Management: Identify and mitigate risks associated with IT infrastructure and operations.

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• 10+ years Relevant experience Required

Skills and Abilities

• Exceptional analytical and problem-solving skills.
• Proven project management expertise.
• Comprehensive technical acumen with the latest IT technologies and trends.
• Demonstrated success in leading change initiatives.
• Extensive knowledge of ITSM and ITIL principles.
• Robust understanding of the interplay between business operations and IT.
• Inspirational leadership with a proven track record of cultivating high-performing teams.
• Strategic execution capabilities.
• Outstanding stakeholder management skills.
• Mastery in developing and implementing cutting-edge infrastructure strategies

Key Competencies

• Visionary Leadership: Envision and articulate a future-state IT operation aligned with business strategies.
• Empowering Team Leadership: Guide teams towards excellence, fostering a culture of innovation and accountability.
• Operational Excellence: Optimize processes and resources for efficient service delivery.
• Collaborative Influence: Build consensus across organizational levels to steer strategic outcomes.
• Adaptive Agility: Navigate technological and business shifts to ensure resilient IT operations.
• Communicative Clarity: Distill complex technical concepts for diverse audiences.
• Masterful Stakeholder Management: Balance competing priorities to achieve organizational harmony and progress.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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