Process Coordinator

Purpose of the Job

The Process Coordinator is a critical thinker and will be creating workflow processes for our Noosh platform. This person will be able to remediate errors and escalate to level 2 support. They will have clear communication skills and be a liaison between HHG staff, suppliers and Noosh staff.

Key Responsibilities

• Troubleshoot Noosh user issues by understanding root causes and engaging appropriate groups - vendor governance, finance, Noosh.
• Update configuration settings.
• Work with Noosh support desk to resolve system issues.
• Conduct New Hire training and supplier onboarding training.
• Add content for clients, suppliers, contacts, and spec templates.
• Maintain existing reports and assist with developing new reports.
• Develop and update SOPs, processes for suppliers, production managers, and Sales teams.
• Work directly with stakeholders to streamline processes, resolve support issues, and escalate to level 2 when needed.
• Upload non-compliant supplier invoices in a timely manner.
  
  

Knowledge, Skills + Experience

• 1+ years of relevant or coordinator-level experience.
• Bachelor's degree in a related discipline or equivalent work experience.
• Excellent written and verbal communication skills.
• Basic proficiency with Microsoft Office software, specifically Excel.
• Demonstrated aptitude in learning new technology for application in a professional environment.
• Experience executing projects within tight deadlines.
• Resilient with the ability to thrive in a shifting environment.
  
  

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

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