Help Desk

Genesis10
life insurance, 401(k)
United States, Oklahoma, Tulsa
Sep 24, 2024
Genesis10 is seeking a Help Desk Support Technician for our client in the Oil & Gas industry. This contract to hire position is located in Downtown Tulsa, OK. This is a Hybrid schedule, Monday thru Thursday in office. Will work overtime every 8 weeks for on call requirement W2 Hourly Pay rate range: $20-21/hr. Description: The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: The selected candidate will provide cross functional support for the Service Desk, Desktop Support, Client Architecture and Support services departments including assistance with knowledge and asset management, technical vendor management and continual service improvement. Assist with technology project plans and implementation of new technologies. Deep analysis of trends, in all areas of Consumer Services and deliver strategies to improve service delivery. Serve as a shared resource for all areas of Consumer Services filling in for support where demand is required. Ability to adapt to change and communicate effectively and professionally with customers and other IT support individuals is a must Assist in Consumer Services technology projects/implementation Deep process analysis of Incidents, Requests, IMACs (ServiceNow)Reporting on delivery of services for all areas of consumer services Assist with knowledge management efforts and produce CSI opportunities Technical vendor management for 3rd party agreements. Active participation in regular staff meetings as coordinated by Service Delivery Manager Deliver trending and tactical strategic initiatives to resolve common issues. Assist in Kiosk to resolve PC incidents/problems/IMACS and perform queue management on an as needed basis. Comply with support standard processes and procedures. Comply with Consumer Services organization and IT security policies. Requirements: The manager is seeking someone with 2 years helpdesk support experience or 1 year of desktop support experience. A High school diploma or GED is required. Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority. Needs advanced knowledge of Microsoft Office Application and PC skills. Demonstrates excellent customer service skills. Have the ability to Answers inbound phone calls, email requests, and self-service requests. Must provide a high level of customer care when responding to requests for assistance. Takes ownership of issues through the resolution phase by providing timely feedback on progress to the end-user. Assists in maintaining the current IT Knowledge Management System by documenting solutions to issues. Performs multiple tasks while maintaining a high level of customer service This is a Hybrid schedule, Monday thru Thursday in office. Will work overtime every 8 weeks for on call requirement. Knowledge of following technologies MS Office 2003/2007/2013, Business Intelligence, Windows OS, Active Directory, Mobile Device management, Citrix, Remote Assistance/ Remote Desktop, ServiceNow, Dell/Client PCs, Malware/Spyware troubleshooting Strong customer service skills Strong interpersonal and communication skills Strong analytical and problem solving skills Strong prioritization skills Ability to adapt to changing technologies/environments and support them W2 Status: Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran #DIG10-DA