Part-Time IT Support Specialist

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Beaver is seeking a part-time Technology Support Specialist to provide tier I technical support to faculty, students, and staff, to diagnose and resolve user issues in a timely manner, and to serve as a technology department point of contact for campus technical needs.

It is expected the Technology Support Specialist will use critical thinking to diagnose and devise solutions to reduce down-time for users. He or she must be able work within a flexible weekly schedule between 8am and 6pm, Monday through Friday. Some special projects or events may involve occasional weekend hours.

The successful candidate will be responsible for the following:

* Provide professional, first tier customer service and technical support to users for hardware and software, audio/visual, and other campus technology.

* Analyze, research, and resolve complex end-user technology issues; escalate as necessary.

* Monitor incidents through resolution and maintain communication as required.

* Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.

* Collaborate with department colleagues on classroom and meeting spaces technology.

* Train customers on new devices and technologies.

* Initialize, maintain, and troubleshoot applications, mobile devices, workstations and servers.

* Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.

* Initiate, track, and resolve support incidents and provide updates to management.

* Assist in tracking and maintaining hardware inventory.

* Take ownership of, manage, or collaborate on various IT department projects throughout the year.

* Work with and act as a team lead to student help desk employees.

* Stay up to date with new technology and software.

* Provide clear and concise instructions to users on how to resolve technical issues.

* Keep track of customer interactions and technical issues in a database, ticket system, or email.

* Maintain flexibility to cover shifts when other staff members may not be able to be in the office.

This position typically requires a High school Diploma and 3-4 years of related experience or an Associate's degree plus 2 years of related experience.

This job requires that you operate a motor vehicle as a part of your job duties. A valid USdriver's license and successful completion of a motor vehicle records check will be required
in addition to standard background checks.

CAMPUS SECURITY CRIME STATISTICS: