IT Help Desk Specialist

Make your mark. Plante Moran's technology services team has been awarded Insider Pro and Computerworld's "100 Best Places to Work in IT" for five consecutive years. We are also previous recipients of the InformationWeek IT Excellence award and the CIO 100 award. If you're seeking professional growth, like being innovative and challenged, and have a desire to work on impactful business technology solutions, we want to hear from you!

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Your role.

Your work will include, but not be limited to:

• Primary responsibility is to provide technical support via the telephone and Microsoft Teams to over 3000 staff in 27 different locations. Documenting and resolving incidents within the prescribed processes and Service Level Agreements.
• Identify, communicate, and eliminate trends related to technology incidents.
• Develop relationships with key staff and assist them in leveraging new technology to enhance client service/business functionality.
• Demonstrate the ability to work independently and prioritize multiple competing tasks.
• Holds self-accountable to meet commitments, helps others achieve objectives and being persists despite obstacles.
• Communicates effectively and readily adapts the style of communication based on the on the situation or person.
• Ability to learn and grow technical skills to support different applications, workflows, and hardware.
• Be flexible with respect to work requirements and timings of shifts based on business requirements.
• Occasional travel to other offices for project type work and support.

The qualifications.

• Bachelor's Degree in related field preferred.
• 2+ years' experience in general technology support
• 1-2 years' Help Desk experience preferred
• Windows 10 Desktop Operating System experience
• Network Connectivity experience
• Microsoft Office 2019/0365 (Excel, PowerPoint, Word, Visio, Outlook)
• Working knowledge of Dell Latitudes
• Server 2008/ 2012Exchange knowledge is a plus
• There is 10% travel for this position.
• Will need to be able to work a modified schedule of working from both home and the office.
• Must be able to lift at least 40 lbs.- specific job duties may require additional lifting to move, transport, position, and install equipment.
• Stationary/sitting position.

Our difference.

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine's "100 Best Companies to Work For." At Plante Moran, we live by the Golden Rule, fostering a relatively "jerk-free" culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

Apply now. Make your mark.

This is a non-exempt position and is eligible for overtime for hours that exceed the standard 40-hour work week.

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

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Hourly

$24.00 to $33.00

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a balance fund, 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits.

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation.