Software Support Internship (ERP) - Summer 2025

Tyler Technologies
United States, Maine, Yarmouth
Sep 24, 2024
Software Support Internship (ERP) - Summer 2025 Apply Online Tyler Technologies is looking for Software Support Interns to join our team next summer in our Yarmouth and Falmouth, ME offices! The Software Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with answering incoming support callas, closing IT support tickets, assisting with software installations, installing 'proof-of-concept' test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings. Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management. Location Yarmouth, Maine \| Falmouth, Maine Travel 0-5% Responsibilities Assist staff with closing customer IT support tickets for our clients Assist in developing time efficiency processes and tools Assist with installing software Prepare and/or modify system and process documentation Research and implement various sand-box environments for testing, training, and troubleshooting Resolve server and software configuration issues in a team environment Take inbound support requests from internal and external clients Qualifications Excellent problem solving and analytical skills Excellent oral and written communication skills Ability to work effectively with a team of professionals on technical and business issues Business, Accounting or Economics majors preferred Preference given to juniors Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Apply Online Requisition Number:2024-5445 Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.