Ticket Office Event Day Staff

Kraft Group LLC

United States, Massachusetts, Foxborough

Sep 24, 2024

Job Details

Job Location		Kraft Sports and Entertainment - Foxborough, MA
Position Type		Part Time
Education Level		High School Diploma or Equivalent

Job Category		Stadium Operations

Description

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

DUTIES AND RESPONSIBILITIES

Event days with strong focus on customer interaction and service
- Customer Service: Assist customers with lost tickets and other customer service related issues
- Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
- Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
- Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
Understand all aspects of Ticket Office policies
Provide positive, friendly, and timely service to all guests
Ability to work evenings and weekends
Year round event opportunities
Potential for office hours during our busy times of the year
Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

Strong Customer Service skills
Keen attention to detail
Ability to work under pressure and in a fast paced setting
Able to take and relay instructions
Experience handling and balancing cash
Ability to multi-task
Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work for long periods of time

WORK ENVIRONMENT

A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.