Principal Partner Success Manager

Adobe Inc.
United States, New York, New York
Sep 24, 2024
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are seeking a dedicated Principal Partner Success Manager to join our Digital Media team. This role is uniquely positioned to work directly with strategic partners, driving the flawless adoption of Adobe's Digital Media solutions. You will have the opportunity to develop trusted advisor-level partnerships with key collaborators, delivering world-class partnership experiences that resonate with our customer champions. What You'll Do Establish and uphold strong, positive relationships with strategic partners and customers, ensuring they derive maximum value from Adobe's products and services Assist partners in the flawless implementation of their platform and promote product adoption, ensuring they achieve their desired outcomes Collaborate with partners, technical consultants, and Adobe engineering to migrate partners to our 2.0 platform version Position Adobe's complementary product offerings in a relevant, value-focused manner, ensuring engagement across the complete Document Cloud portfolio, including tools such as Acrobat, Sign, DC APIs, and Adobe Creative Cloud Partner closely with sales and account management teams to identify and capitalize on growth opportunities within your accounts Maintain a thorough understanding of our Sign OEM business and the broader Document Cloud solutions, including standard methodologies and processes for customer success Build and deliver Strategic Business Review presentations and point-of-view documents to customer collaborators and executives Collaborate with Account Managers, Solutions Consultants, and Product Marketing to support customers in achieving successful launch, adoption, and value realization Be accountable for partners' overall success with Adobe's Sign OEM platform, including activation, engagement, adoption, expansion, and health score Collect customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve product features and functionality Identify customers with deployment risk and collaborate with an Account Manager to build and implement get-well plans What you need to succeed 7-10 years of relevant work experience in partner management and/or strategic customer success, preferably in the technology industry with experience in API-based and e-signature solutions Demonstrated skill in navigating partner ecosystems and effectively managing diverse collaborators, including C-Suite executives Demonstrated success in achieving customer and/or partner success metrics and resolving complex customer challenges Experience working as a trusted advisor to drive business value and sales expansion opportunities Self-motivated, collaborative, and responsible professional passionate about exceeding client expectations Bachelor's Degree or equivalent experience Professional Attributes Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments Communicative: Exceptional presentation and interpersonal skills Influential: Positive relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite Available to travel approximately 25% Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $155,900 -- $279,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.