MacOS Support Specialist

Category:

Information Technology

Employment Type:

Contract

Reference:

BH-376778

Mac OS Support Specialist - 6+Month Assignment- onsite in San Francisco

Pay up to $38 per hour w2 based on experience.

Job Description: The IT Support Specialist will be responsible for the consistent delivery of exceptional IT support. Additional responsibilities will include working through escalations and focusing on raising the bar on quality of service.
Key Responsibilities:

• Provide technical support on incoming hardware/software issues and service requests.
• Ensure timely follow up and status updates until the incident is resolved.
• Address high priority issues quickly and thoroughly in an engineering environment.
• Provide direct support for MacOS and Windows endpoints. Ensuring they are up-to-date and compliant with corporate IT standards.
• Maintain up to date patching and execute security endpoint remediations.
• Assists in providing root cause analysis and resolutions to trending end user issues.
• Create and maintain internal KB documentation with an attention to detail.
• Ensure proper update to inventory and asset management system.
• On-call assignments required to expertly support our global 24/7 business operations.
• Perform related duties as assigned or requested.

• 3+ years of on-site desktop support and customer service support experience
• 1+ years of hands-on Executive Level Support.
• Must have strong enterprise experience in Windows 10, 11, and macOS
• Experience with supporting mobile devices (iOS, Android devices) under MDM solution.
• Experience supporting cloud-based IT environment (M365, GSuite, Box, SAP, Okta ...etc.).
• Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus ...etc.).
• Experience supporting/troubleshooting in a SCCM and JAMF environment.
• Experience with enterprise ticketing systems (Service Now, Remedy, JIRA...etc.)
• Strong understanding of Active Directory user and Exchange mailbox administration.
• Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
• Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.
• Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.
• Ability to analyze test results or error logs.
• Ability to comprehend the consequences of situations and take appropriate actions or escalate for timely resolution.
• Ability to work varying hours, including evenings, weekends, and holidays as required.
• Ability to move or lift heavy objects weighing up to 50 lbs.

• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.
• Microsoft or Apple certifications preferred but not required