Field Service Repair Technician

Category:

Manufacturing & Production

Employment Type:

Direct Hire

Reference:

BH-378214

Field Service Repair Technician needed for a permanent full-time opportunity with Yoh's client located in Charlotte. North Carolina

Pay Rate: $40,000- $56,000 annually

JOB DESCRIPTION

T he Field Service Technician reports to the National Service Manager of the Finishing Business Unit and is responsible for installing equipment and investigating and troubleshooting technical problems. The position interacts mainly with the customers but also across our business community as well as with outside businesses and individuals.



RESPONSIBILITIES:

• Installs new or modified equipment at customer's facility ensuring full functionality according to specifications.
  
• Analyzes performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and source of the problem and determine corrective actions or recommends spare parts replacements.
  
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  
• Provides on-site technical assistance to help troubleshooting and repair equipment.
  
• Maintains records of performance reports
  
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  
• While in the office, provide phone support to customers calling the Customer Service hotline, logs calls and collets data inside the database and CRM.
  

• 1+ years of experience in a manufacturing environment
  
• High school or GED required, Bachelor's preferred
  
• Experience with installation, troubleshooting and repair of manufacturing equipment
  
• Self-starter, decision maker, problem solver, and analyst
  
• Attentive to details but able to make time to think and improve
  
• Manage concurrent tasks and responsibilities
  
• Excellent oral and written communication skills
  
• Customer Service oriented
  
• Ability to multi-task, troubleshoot, able to work in a fast paced environment
  
• Strong prioritization based on urgency and time management skills
  
• Manage concurrent tasks and responsibilities
  
• 75+% travel anticipated