Scheduling Template Analyst

Scheduling Template Analyst

This role supports the access initiative as it pertains to template management. The Template Analyst has shared accountability for the success of provider schedule optimization. Working in collaboration with the Medical Group Practice Managers, Information Technology, and the Patient Access Team, the incumbent will have responsibility for building, validating, and analyzing scheduling templates to enhance provider access and ensure adherence with scheduling guidelines and best practices. The incumbent will regularly educate, interact with, and collaborate with colleagues throughout the System and will lead communication with managers, patient access, and other staff to assist in meeting organizational objectives and priorities.

Position Highlights:

• Position: Scheduling Template Analyst

• Location: Hybrid (Skokie, IL and remote)

• Full Time/Part Time: Full Time

• Hours: Monday-Friday, 8:30am-5:00pm

• Required Travel: travel to other Endeavor Health locations may be required

What you will do:

• Proactively maintain a thorough and up to date understanding of Cadence, Epic, and Decision Trees.

• Partner with Operations (management and front line staff) to understand current scheduling and template workflows, requests, and concerns.

• Educate Operations on template best practices and guidelines; build optimized templates together.

• Educate Operations and front line staff on security, templates, scheduling, and more.

• Ensure that build supports overall System goals of standardization, access, and throughput through audits and validation.

• Create and maintain educational job aids such as QRGs, videos, trainings, and classes.

• Work closely with Operations and IT to ensure that template and scheduling recommendations are built accurately in Epic.

• Work in partnership with IT to maintain Epic build that is clean and accurately reflects reality.

• Collaborate with template team members and others as needed to work towards system goals.

• Discover problems in templates and related areas, using objective (reports, SlicerDicer) and subjective (observations, conversations) data sources.

• Create and utilize reports to monitor patient access, identify negative trends, and gauge improvement efforts.

• Apply critical thinking to diagnose issues and devise effective solutions.

• Actively pursue updates and innovative solutions from Epic or alternative resources to enhance outcomes.

What you will need:

• Education: High School Diploma, Required. Bachelor's degree, preferred

• Certification: n/a

• Experience: 1+ years of experience in ambulatory practice operations. 1+ years of experience with an electronic medical records, specifically physician schedules and template management. Epic preferred.

• Unique or Preferred Skills:

  • Effective written and oral communications skills

  • Ability to understand data and track results

  • Established interpersonal skills; ability to be collaborative

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.