Service Coordinator

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

What you will do:

The Sprinkler Service Coordinator is responsible for supporting the fire domain service business in coordination with the other service support team members,

How you will do it:

• Run a weekly Open Call Report for the sprinkler department.

• Bill completed service SRs for local accounts.

• Ordering materials, answer inbound calls.

• Filing of Service Slips and Inspection Reports. Help reassign work as needed, making judgements based on workloads and priorities.

• Creation and Assigning of Service SRs as needed.

• Other duties as directed by the Total Service Manager.

• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

• Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.

• Inventory Coordination

• Reporting Management

• Technical Support for Service Techs

• E11's

• Terminations

What we look for:

Required

• High School diploma or equivalent certification required.

• Proficient with computers and Microsoft Office applications.

• Excellent written and oral communication skills.

• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding, he/she from receiving the vaccine.

Preferred

• Previous billing experience.

• Experience in Fire and Security or other major industries a plus.

• Detail oriented.

• Excellent inter-personal skills and customer service skills.

Hourly Range: $21.00 -$30.00 per hour

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.