Chief Quality & Safety Officer

Job Description:

• Unify and integrate quality functions under an organizational structure to enhance safety, quality, and patient experience efforts in clinical and nursing practice, clinical networks, medical staffs, and clinical operations.
• Align quality initiatives, reduce redundancies, and establish a quality platform for the entire organization.
• Develop and implement proactive, comprehensive strategic initiatives within the Intermountain Operating Model to achieve continuous improvement goals.
• Inspire physicians and clinical staff to model high reliability organization standards nationally and internationally.
• Engage patients and elevate their voices in the process of care and continuous improvement.
• Recommend annual and long-term goals.
• Provide input into major capital expenses, such as information systems and registry software.
• Lead efficient and effective operations in the Intermountain Health Clinical Excellence Department which includes: Quality, Safety, Clinical Relations, Patient Experience, Clinical Documentation Integrity (CDI), Infection Prevention, Registry Reporting and Physician Advisors.
• Collaborate with and support functional and local leaders in monitoring, reporting, and improving clinical outcomes.
• Serve as a spokesperson for Intermountain Health on safety, quality, and patient experience issues nationally and internationally.
• Foster and support research and education programs to enhance patient care and develop Intermountain Health's national leadership position.
• Partner and support the advancement of caregiver safety.
• Partner with Community Health and internal and external stakeholders to promote health equity and work to eliminate health outcome disparities for the patients and communities served by Intermountain Health.

• Create and nurture a strong internal culture of safety, continuous improvement, and justice.
• Ensure Intermountain Health is a learning organization by advancing psychological safety, accountability, root cause analysis, failure mode analysis, event reporting, and analysis.

• Oversee and direct the Serious Safety Event process, including event reporting, disclosure, root cause analysis, action plan development, and ongoing monitoring to ensure effectiveness of countermeasures.
• Work with clinical and administrative leadership to execute root cause analyses, implement risk reduction strategies, and ensure implementation of improvements for all serious safety events.

• Direct quality measurements for internal use.
• Develop dashboards to succinctly communicate Intermountain Health quality performance and areas needing improvement.
• Participate in the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness, and efficiency.
• Advance predictive analytics and deep learning computing in partnership with Intermountain Digital Technology Services(DTS) and Analytics to improve health and quality of care.
• Assure reporting of quality metrics to all required external entities, including federal, state, and private.
• Foster and maintain collaborative relationships with existing and potential external partners to ensure quality standards are met.
• Monitor activities and ensure compliance with laws and external agencies regarding accreditation and regulatory bodies affecting clinical practice.

• Proactively educate Intermountain Health leadership and support their actions to align medical staff with improving outcomes and complying with regulations and safety improvement activities.
• Support Ongoing Professional Practice Evaluation and Focused Professional Practice Evaluation processes by providing data and consultation to ensure a compliant and effective process.
• Work with medical staff and quality leadership to develop an efficient and engaging structure to encourage physician alignment with the quality agenda of the system.
• Collaborate on initiatives that engage and align caregivers and physicians with the organization's mission, vision, values, and fundamentals.
• Collaborate with Graduate Medical Education on Clinical Learning Environment Review (CLER) requirements related to quality and safety.

• M.D. or D.O. degree from an accredited institution.
• Active State Medical Licensure in at least one state in the Intermountain Health footprint.
• Minimum Experience: 5 years' experience in senior level quality and safety leadership in a multi-hospital integrated delivery system
• Proven experience in creating and leading innovative quality programs that exceed national best practices in teaching hospitals and health systems, with experience in academic health sciences settings.
• Experience leading system-wide quality initiatives across multiple acute and ambulatory facilities and across a broad geographic footprint.
• Demonstrated leadership of clinicians and a commitment to performance management.
• Experience with change management and the ability to lead the adaptation and implementation of new technology to enhance quality and safety.
• Experience establishing or developing relationships with external entities that support quality approaches and standards, including government agencies, academic institutions, and other public institutions.
• Orientation to national and state quality organizations and constituencies with the potential to lead Intermountain Health to national prominence.
• Effective verbal, written, and interpersonal communication skills.

• Master's degree in Business, Healthcare Administration, Public Health, or other business-related fields from an accredited institution.
• Certification by the American Board of Medical Quality.
• Formal training in Six Sigma, Lean, or other continuous improvement theories.
• Participation in national quality organizations.

This is an exempt, full-time position with a compensation range of $419,556 - $497,120, annually, and as determined by prior years of relevant experience. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Physical Requirements:

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The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.