Surgical Customer Support Specialist

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.

We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here! www.steris-ims.com

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: New York, New Jersey.

• You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions.
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
• Record maintenance services, daily cost savings, and potential barriers to implementation.

• HS Diploma or GED required.
• Associate's degree in Surgical Technology and Sterile Processing Certification preferred
• 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills
• Surgical Technology or Sterile Processing experience and training is preferred.

• Base salary plus bonus
• Car stipend and mileage reimbursement
• Cell phone stipend
• Excellent healthcare/dental/vision benefits
• 401(k) with a company match
• A robust training program
• Excellent opportunities for advancement