Amenity Center Manager

• Serve as the key liaison between the amenity center staff and property management.
• Facilitate regular meetings and updates between the amenity center team and senior leadership to align goals and objectives.
• Monitor and assess the day-to-day operations of the amenity center, ensuring it is run efficiently and according to established guidelines.
• Collaborate with the amenity center staff to implement and improve operational processes and procedures.
• Promote client engagement and satisfaction by overseeing the quality of amenities and services provided.
• Gather feedback from clients and communicate their needs and concerns to senior leadership for action.
• Assist in the preparation and management of the amenity center's budget, ensuring that expenses are controlled and aligned with financial goals.
• Work with the marketing team to develop and implement strategies for promoting the amenity center's offerings to clients.
• Collaborate on client events and programs to enhance community and building engagement.
• Ensure that the amenity center operates in compliance with all applicable regulations, codes, and safety standards.
• Coordinate with relevant departments to address any safety or compliance issues promptly.
• Prepare regular reports on amenity center performance and present findings to senior leadership, as requested.
• Analyze data and feedback to identify areas for improvement and implement necessary changes.
• Prepare and coordinate bid proposals and service contracts.
• Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator.
• Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.
• Oversee maintenance of work order and purchase order systems.
• Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts.
• Ensure Certificates of Insurance for tenants and vendors are up to date.
• Participates in performance oversight of all service contractors who perform contract services.

Qualifications:

Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred). Proven experience in property management, hospitality, or customer service roles. Strong communication and interpersonal skills. Excellent organizational and problem-solving abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and property management software. Customer-focused attitude with a passion for enhancing client satisfaction.

KEY COMPETENCIES

1. Communication Proficiency (oral and written)
2. Customer Focus (internal and external)
3. Organization Skills
4. Interpersonal Skills
5. Initiative
6. Multi-tasking

IMPORTANT EDUCATION

• High school diploma/GED equivalent; Bachelor Degree preferred

IMPORTANT EXPERIENCE

• Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.