Installation Manager

PURPOSE AND SCOPE

To manage the Installation Department and exceed customer expectations for product installation activities in an assigned area while maximizing installation margins. These tasks are accomplished through working closely with Installation Coordinators, managing subcontractors, and managing in-house installation crews.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Coordination of all installation projects, ensuring quality of work and timely completion while maximizing margins and exceeding customer expectations.

• Foster good communication and relationships among customers, contractors, subcontractors, Technicians, and Sales Reps.

• Source, select and oversee work done by subcontractors and Arbon installation crews in the assigned area.

• This position is responsible for successfully orchestrating all installations throughout the assigned area, ensuring promise dates are met while maximizing installation margins. This includes job scheduling, product procurement, and labor requirements planning, working in coordination with sales, administrative personnel, subcontractors, and customers.

• The position must maintain up-to-date technical knowledge on all products sold by the district, including commonly sold allied products, as well as major industry trends and competitive products, and will provide technical assistance to the sales department, customers, and installation teams on customer application problems, installation costs, and scheduling.

• This position will be responsible for assuring that all Rite-Hite product is properly applied and are installed according to Rite Hite specifications. This will necessitate a close relationship with the operating companies' applications departments as well as day to day contact with the sales organization to ensure that Rite-Hite products perform appropriately.

• This position is responsible for building a strong Installation Team. This includes forecasting personnel needs for both in-house installation crews as well as subcontractors by trade type, to assure sufficient staff is available to meet demand while keeping costs within acceptable parameters.

• The incumbent will be responsible for establishing, building and maintaining relationships with subcontractors. The incumbent will negotiate with subcontractors in the areas of scheduling, pricing, timing, and project management. The incumbent is also responsible for ensuring all subcontractors meet Arbon contractor qualification criteria, including safety performance, proper levels of insurance coverage, etc., and assists in resolving job site access requirements. Similarly, this position is responsible for planning in-house installation staffing and hiring, training, and managing those personnel.

• This position is responsible for ensuring that all Technicians within the Installation Department are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.

• This position is responsible for managing the safety of all Technicians in the Installation Department, as well as working with subcontractors to ensure their personnel have adequate safety training to meet customer and job site requirements. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and site safety audits, and enforcing safety policies and compliance with applicable occupational safety, health regulations, and job site requirements. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks.

• This position is responsible for enforcing all Company policies and performance standards. This includes making all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate. This also includes educating subcontractors on our quality standards and enforcing those standards consistently.

• Reviews all orders to determine which are "projects" requiring direct oversight by the Installation Manager and which can be handled by the Installation Coordinator or a Lead Technician.

• Reviews contracts for scope of work, safety requirements, schedule, site specific requirements, and prevailing wage requirements.

• Consults with sales staff on jobs requiring pricing outside of normal "book pricing" and provides pricing, balancing the needs to maximize installation revenue and pricing competitively enough to get the job.

• Attend project startup meetings, ensuring good communication with all parties and fostering good relationships with customers, contractors, and other parties on the job.

• Visits job sites as necessary pre-sale to ensure all issues that need to be taken into account when quoting are considered. Coordinates and perform job site checks as needed.

• The incumbent will be responsible for expeditiously resolving any problem jobs by focusing on a prompt completion of the project that meets customer expectations and working cooperatively with all parties.

• Maintain the district's electronic installation schedule.

• Perform cost control activities, including review of subcontractor invoices, project profitability reviews, etc.

• The incumbent ensures proper training of installation personnel (both Arbon Technicians and subcontractors) and verifies the performance of product and installers through installation and job site spot checks. Monitors performance on projects, including quality of work, compliance with safety standards, compliance with Arbon customer service standards, and meeting deadlines, per AQBP.

• The incumbent will support a safe and healthy workplace for Arbon employees and subcontractors. This includes modeling safe behaviors and safety policies, supporting safety training programs, conducting safety audits of Technicians and subcontractors, and monitoring safety on job sites.

• Works with the Operations Manager, other Installation Supervisors, and other staff in evaluation and implementation of installation improvement concepts.

• In addition to managing the installation business, the Service Manager has secondary responsibility for supporting the service portion of the business. The incumbent works with the Service Manager in "flexing" employees and contractors between the Service and Installation departments as needed to maximize customer service, as needed, as well as providing technical expertise to service customers, sales personnel, etc. and working to ensure Service Technicians have the necessary training to perform installations.

• This position is responsible for monitoring and identifying performance problems in personnel, both in-house and subcontracted, and for taking a proactive approach to correcting negative behaviors. At a minimum, this position is responsible for conducting 2 performance reviews with all direct reports each year. As part of the performance appraisal process, the incumbent will work with each employee in setting performance objectives at the beginning of each year, or when the employee joins the company.

• The incumbent is responsible for instilling a team atmosphere among the direct reports and across functional line. The incumbent will work in concert with the District Operations Manager, District Sales Managers, Service Managers, Administrative Managers, and Technician Team Leaders in developing and implementing strategies that will maximize synergies between functions and promote teamwork.

• This position may require some (20%+) overnight travel throughout the district - this will vary by district.

• Other Duties Assigned

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Background in construction management preferred. An in depth knowledge of Rite-Hite products is required. Must be able to read and understand all documents pertaining to project planning. CAD proficiency helpful.

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal individual will demonstrate:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SUPERVISORY RESPONSIBILITIES:

Supervisory responsibilities include sourcing and management of subcontractors, as well as directly managing in-house installation teams and specialists (electricians, etc.) primarily assigned to installation coordination. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.