Coordinator, Agency Enablement

Feeding Westchester is looking for people with the passion, courage, and creativity to create meaningful change in the lives of others. As a member of the Feeding America network of food banks and Westchester County's leading hunger relief organization, we provided more than 23.2 million pounds of food equivalent to more than 19 million meals through soup kitchens, food pantries, schools, shelters, residential programs, and mobile distributions last fiscal year. That served over 228,000 neighbor visits - including children, seniors, veterans, and hardworking families - every month on average. The nonprofit, a 4-star Charity Navigator organization, is committed to creating a community where all people have access to the food they need today, and the fundamental resources to build a better tomorrow.

Feeding Westchester's mission is to nourish our neighbors in the fight against hunger. As the heart of a network of more than 200 partners, we source and distribute food, and other resources, to communities across Westchester. We envision a community where all people have access to the food they need today, and the fundamental resources to build a better tomorrow.

Agency Onboarding / Maintenance / Stewardship

• Manage enablement partnerships with existing agency partners and strengthen engagement to increase participation.
• Provide professional, responsive and appreciative customer service to all agency partners.
• Maintain agency database and record notes from partner interactions.
• Monitor industry trends and apply findings to plans and strategies.
• Educate agency partners about the Agency Enablement Program and the value and benefits associated with participating.
• Communicate and educate agency partners and volunteers regarding food safety, quality and transportation to ensure we receive the most wholesome food for our member charities and clients.
• Identify, cultivate, and secure new agency partners to support growth in Agency Enablement Program year over year.
• Accompany Partner Engagement team members on site visits to agency partners
• Educate agency partners on Agency Enablement Program and share available opportunities
• Maintain open communication with agency partners in all aspects of their participation of the program.
• Agency Stewardship

Operations

• Manage MealConnect reporting; a computerized database tracking, analyzing and reporting on selected metrics; i.e., pounds, donations by category, current, lapsed, prospective partners.
  1. Performing regular MealConnect uploads into ERP - 3x weekly
  2. MealConnect platform training for agencies
  3. Updating agency partner contact info in platform
  4. Manage agency mapping
  5. Stay up to date with updates and share with teams and partners accordingly
  6. Outreach to agencies overdue by 10+ days in reporting

• Food Safety Equipment
  1. Responsible for maintaining inventory of food safety equipment
  2. Handing off equipment to enabled partners and training them on safe and responsible use of equipment
  3. Accompany Retail Recovery Manager on meet & greets to handoff
  4. Retrieve equipment from partners exiting the program
  5. Submitting equipment orders to Procurement Manager

POSITION REQUIREMENTS

Required Education/Experience:

• College degree preferred, or equivalent experience in Food industry, supply chain, or comparable experience in a food-related business environment.
• Preferred minimum three years of food donations, food sourcing, sales/business development, food marketing, account management, or comparable experience.
• Demonstrated ability to build professional networks and sustain relationships.
• Superior presentation and communication skills with the ability to prepare and present effective proposals and make convincing presentations.
• ServSafe Certification or Food Safety knowledge a plus.
• Proven success as part a winning team.
• Ability to travel to visit existing and potential food donors and to attend meetings and conferences (up to 50%).

Required Knowledge/Skills:

• Strong analytical and organizational skills
• Excellent computer skills (Microsoft Word, Power Point and Excel).
• Clean, valid driver's license.
• Excellent customer service skills;
• Ability to work at a fast pace with high level of accuracy and attention to detail;
• Strong team player and peer relationships;
• High energy person with excellent interpersonal skills
• Excellent organizational skills with high attention to detail and follow through
• Exceptional written and verbal communications skills and attention to detail.
• Demonstrated independent judgment and problem-solving skills.
• Ability to meet deadlines and work well under pressure, with a history of success in roles requiring creative and critical thinking while managing multiple priorities in a highly dynamic environment.
• Experience with or knowledge of social service/hunger issues a plus.
• Demonstrated commitment to continuous process improvement.
• Demonstrated commitment to Feeding Westchester's core values and mission.

Physical Requirements

• Ability to lift, carry, and set up a variety of promotional materials including electronics, materials in boxes, and table top screens (weighing up to 50 pounds).
• Ability to operate equipment such as pallet jack, metal cart, etc.
• Ability to pack, unpack and put away various materials.
• Prolonged standing, walking and bending in addition to sitting in front of a computer.
• Ability to access, research, read, review, enter and retrieve information from computer, hard copies and desktop publishing systems.
• Ability to give regular communications in person, writing, by email and by telephone
• Ability to give speeches and presentations to groups.
• Ability to travel independently in the daytime and evening to regional and national destinations.
• Ability to access all work sites of the agency.
• Ability to work in below 0F temperatures for short periods of time.

Working Conditions

• Working inside a warehouse environment and the Food Bank offices.
• Working outside in all weather conditions in all Westchester communities
• Travel throughout the Food Bank for Westchester service area.
• Ability to work irregular or extended hours.

The purpose of this job description is to provide an overview of the scope of the position. This is not a comprehensive list of duties/responsibilities. Other duties and responsibilities may be assigned.

Salary: $60,000/ year