Account Director - Higher Education

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support existing higher education accounts across the mid-Atlantic and northeast portion of the United States. The Account Director will develop customer relationships and minimize churn while identifying incremental opportunities that drive sales of Fiber, Transport, IP, SD-WAN, Edge, Security, Wi-Fi, VoIP, and managed services to customers in the Zayo Education segment. The Account Director is responsible to achieve contract renewal targets through consistent account management and customer success activities. The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work position is open to candidates residing in the Mid-Atlantic or Northeastern region of the United States. Preferred locations are the New York City metro area (CT/NJ/NY/PA) or Washington D.C. metro area (MD/VA/DC).

Responsibilities:

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling new services into existing accounts.

• Generate incremental sales revenue by actively promoting Zayo products and services to targeted account territories.

• Present proposals and manage customers through a strategic sales process.

• Apply knowledge of customers, industry, and services to achieve revenue objectives.

• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.

• Manage high volume of work while maintaining a high degree of responsiveness.

• Track, analyze and report on customer satisfaction and sales performance and activities in the appropriate reporting tools.

• Provide accurate and timely forecasts of churn and sales opportunities.

• Develop and maintain records of customer activity for reporting of sales and forecasts.

• Provide accurate and timely information to management.

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Qualifications:

• Bachelor's degree or equivalent from four-year College; or equivalent combination of education

• Minimum of three (3) years of high volume sales experience managing large account territories.

• Previous experience selling to higher education customers.

• Proven ability to build relationships.

• Strong financial acumen.

• Quick learner who collaborates well with others.

• Excellent communication skills, both verbal and written.

• Exceptional customer service and relationship building/maintaining skills.

• Excellent time management and organizational skills.

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.

• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills.

• High tolerance for ambiguity and can work successfully in a matrix management model.

• Strong understanding of account management & the strategic selling process.

• Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.

• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services.

• Ability to travel as required by customers

Base Salary Range: $85,400 - $121,000 USD/annual, commensurate with experience. This role is also eligible to participate in the sales commission plan.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.