Director, Account Managers

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will oversee daily operations of National and Program Accounts. You will be responsible for prioritizing daily work and tracking progress of key performance indicators. You will also establish strategies associated with continuous improvement of account management workflows.

Responsibilities:

• Lead and mentor a team of ENVI National account managers and ENVI program account managers, providing guidance, support, and performance feedback.

• Foster a collaborative and high-performing team culture, meeting clear goals and objectives set by the Director for the team.

• Develop and implement training programs to enhance the skills and knowledge of account managers.

• Understand client needs & expectations to develop custom short term project plans driving ENVI best practices to enhance data and overall use of the system.

• Deliver exceptional customer service and problem resolution though cross functional collaboration with internal ENVI and Vizient teams.

• Identify new business opportunities within assigned accounts including add-ons to the ENVI application and develop strategies to expend the client base.

• Prepares regular reports on team performance, client satisfaction, and revenue growth.

• Identify areas for improvement and implement corrective actions as needed.

Qualifications:

• Relevant degree preferred.

• 7 or more years of relevant experience required.

• Ability to influence C-suite and develop relationships vertically and horizontally within accounts as needed.

• Ability to lead a team.

• Experience with ENVI software highly preferred.

• Robust experience with customer service preferred.

• Ability to travel regularly and expeditiously throughout the year to meet clients' needs and timetables.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.