Recruitment Professional II (Multiple Positions)

The Office of Undergraduate Admissions seeks enthusiastic candidates who are interested in connecting students to experiences and higher education opportunities at the University of Arizona to apply for the position of Admissions Counselor. This role is responsible for engaging directly with prospective students and families, with a focus on prospective first-year students in the Phoenix area and with an assigned out of state territory. Frequent in-state and regular out-of-state recruitment travel is expected, including three to four weeks anticipated per semester of overnight travel. The Admissions Counselor position fosters relationships with community college, high school, counselors, administrators and advisers, community-based organizations, and other faculty and staff. This role supports prospective students and supporters through admissions processes, educational planning, paying for college, and enrollment services.

Through interpreting academic, student services, and admissions policies and requirements, the Admissions Counselor is an effective communicator and creative problem solver, initiating proactive outreach efforts to prospective and incoming Wildcats. With the unique opportunity to manage a recruitment territory, this position is responsible for the administrative functions related to their role and proper expenditure of budget resources for recruitment activities, programs, and travel.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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1. Travel and Territory Management (40%):
Work independently and proactively to create and track an individualized recruitment, travel and strategic plan based on targeted enrollment goals for assigned territories. Tracks progress towards goals and determines interventions and supports accordingly. Meets students where they are, traveling via personal, rental, assigned, or university vehicle to recruitment locations, requiring flexibility to work weekends and evenings as needed. Regular out of state recruitment travel is expected, including three to four weeks anticipated per semester and implemented by the Admissions Counselor for their assigned out of state territory.

Manages recruitment territory, with a focus on Phoenix and Northern Arizona high schools and students and an assigned out of state territory. This role forms recruitment plans and activities that resonate with the students and supporters in those regions and throughout Arizona as directed in order to meet desired goals. Represents the University of Arizona, the Arizona and National Recruitment team, and the Office of Undergraduate Admissions recruitment efforts to a wide array of constituents. Develops proactive initiatives to recruit and yield students to Arizona. Deploys active communication with supervisors and team regarding activities, territories, and needs. Presents complex information to audiences that vary in size and scope, using provided and developed presentations.

2. Communication and Recruitment Outreach (30%):
As a liaison and primary contact for the office and institution, actively and independently leads engagement with prospective students, counselors, parents and other constituents regarding the admission and enrollment process, procedures and related academic information. Supports directives and initiatives for the Arizona and National Recruitment teams and the Office of Undergraduate Admissions recruitment efforts. This role involves a high level of SMS text, email, phone correspondence with active engagement and timely follow up required. Accurately records engagement, interactions, and work, successfully navigating multiple university systems of record and client relation management systems. Engages in a high level of customer service and student support, seeking out proactive opportunities to support students and their recruitment territory through the enrollment journey.

3. Relationship Building (15%):
Within assigned recruitment territory, develops and maintains positive relationships with educational institutions and their counseling and student support contacts. Serves as a resource specialist for communication of complex and sensitive information with respect to application, scholarship/financial aid, residency determination, academic advising/academic requirements, and admission to the University. Advises students interpreting pathways to Arizona regarding academics, funding, admission, and opportunities, and utilizes excellent presentation, communication, and story telling abilities. Fosters relationships with communities, schools, students, and stakeholders, and proactively seeks to understand the needs of the community in order to meet recruitment goals. Creates and utilizes materials such as fliers, power points, and other resources to meet their territory needs and assist students in their path to Arizona Investigates student issues, helps find solutions, and brings attention to supervisor as needed.

4. Strategic Recruitment (15%):
Researches, designs and implements strategic recruitment activities in collaboration with supervisor and other Enrollment Management leadership. Researches, develops, and enhances initiatives to promote the University to prospective first-year students, families, and their communities. Administers and assists in the coordination of assigned recruitment programs, projects, activities and events to cultivate and recruit prospective students. Utilizes analytical tools and research skills to seek new opportunities and interventions in recruitment and enrollment work. Stays on top of broader higher education and admissions profession topics.

Knowledge, Skills and Abilities:

- Skill for helping students in a higher education setting.
- Strong oral and written communication skills, public speaking, and presentation skills.
- Knowledge of diversity, equity, inclusion, and cultural competence principles.
- Ability to collaborate with colleagues to effectively manage competing job responsibilities.
- Ability to work independently and proactively to meet position goals and deadlines.
- Ability to maintain a high levels of customer service, and meet students where they are.
- Excellent time management and organizational skills.
- Skill in building relationships with educators, professionals, students, and families.
- Ability to follow laws and guiding principles of recruitment work, including FERPA regulations.

Physical & Environmental Requirements

• Ability to lift 20lbs max of paper materials/boxes for recruitment events.

• Bachelor's degree or equivalent advanced learning attained through professional-level experience required.
• Minimum of 3 years of relevant work experience is required.
• Fingerprint clearance required and to be completed once hired.
• Must have a valid driver's license, reliable personal vehicle, and ability to drive according to the University Fleet Safety Policy.