Director of Sensitive - High Risk Oversight Risk & Compliance / Merchant & Payments

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Director of Sensitive - High Risk Oversight to join our ever-evolving Risk team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Risk team ensures we're doing business the right way. They help us balance our risk appetite, so we're empowered to expand our horizons.

The Risk team is comprised of empowered, multi-disciplinary specialists who work collaboratively with merchants, business teams, network compliance, regulatory compliance, and legal departments to mitigate risk while supporting growth objectives. We're a diverse team with the potential to have a significant positive impact.

The responsibility of this role requires monitoring of content that may be restricted in nature, with a focus on ensuring card brand rules and maintaining legal standards.

What you'll own

• This role will be responsible for establishing the Sensitive - High Risk Oversight Program including Policy, Risk Appetite, Testing Methodology, and Reporting standards and procedures.
• You will be responsible for the recruitment and training of skilled Risk analysts to execute the Sensitive - High Risk Oversight Program
• This role will be the primary point of contact of the Program, including demonstration of compliance to our partners inclusive of banks, card brands, internal and external stakeholders
• You will oversee a team that monitors and sample tests sensitive - high risk merchant controls to ensure compliance with card brand rules inclusive of restricted content
• This role will also be responsible for investigating transaction patterns flagged as unusual or suspicious.
• Your team will be responsible for preparation of monthly detailed reports inclusive of summarizing the team's activity, relating to review of merchant-provided reporting of flagged URLs and content, independent sample testing results, and actions taken for resolution.
• You will collaborate closely with internal stakeholders including, but not limited to, legal, compliance and fraud prevention teams to resolve complex cases involving sensitive material.
• Your team will handle all transactions and related reviews with a high level of discretion while ensuring privacy standards are upheld.
• You will be responsible for maintaining a highly dynamic and compliant program including up-to-date policy and procedures, providing input to improve the accuracy of systems and processes, and recommending updates to investigation procedures as needed.

Where you'll own it

You'll own it in one of our thriving hubs in the United States. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.

What you bring

• Over 8 years of hands-on experience in card brand compliance within sensitive-high risk MCCs, particularly those involving restricted or sensitive content.
• Leadership in building programs and recruitment of teams to execute program standards.
• A deep familiarity with card brand and compliance, especially in sectors that require sensitive content handling, ensuring adherence to industry standards and legal obligations.
• Proficiency in data analysis identifying patterns and anomalies.
• Strong attention to detail with the ability to meticulously review and analyze large volumes of sensitive information without overlooking critical details.
• Ability to maintain the highest level of maturity and professionalism when dealing with sensitive material, ensuring all actions comply with privacy laws and company policies.
• Problem-solving and decision making with expertise in quickly diagnosing complex issues and making sound decisions on escalations, fraud prevention measures, or transaction approvals.
• A high level of professionalism and track record in working closely with partners including banks, merchants, and internal and external stakeholders
• The ability to go into office and work in a hybrid model

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.