IT Engineer

The IT Engineer plays a critical role in designing and deploying CSBS IT infrastructure, systems, and applications. Key activities include asset management, account management, configuration management, content management, system design, maintenance, monitoring, troubleshooting, change control, end-user training and assistance, desktop support, and system documentation.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Participate in technical systems design and development, project planning, and administration activities.
• Interface and collaborate with Information Security team to validate and implement recommendations into production environment.
• Apply engineering principles and best practices to ensure system reliability, security, and scalability of IT systems.
• Manage operations activities across multiple SaaS application platforms like Okta, ServiceNow, Appian, Jira, Box, etc.
• Independently perform Proof of Concept study by working with several vendors, deploying products in test environments, conducting analysis on benefits and suitability, and providing final recommendation to leadership. Ability to prepare reports and present to leadership.

• Serve as an IT business partner for internal departments on administrative or technical matters, as well as assigned projects.

• Deploy software applications to all clients using GPO and other mass deployment methodologies.
• Troubleshoot and resolve issues with Windows Server, Active Directory, and Group Policy.

• Help investigate and troubleshoot escalated application issues that could not be resolved by Service Desk or Call Center analysts.
• Ensure IT solutions are documented, in line with the technical design specifications, and knowledge transfer is completed.
• Ensure appropriate level of documentation and communication occur with end users to ensure they can fully utilize provided services.

• Configure and tune monitoring of IT operations using automated monitoring tools and respond to alerts, with proper internal and vendor escalations, including after-hours.
• Periodic log and monitoring trends analysis.
• Perform system hardening techniques to secure client workstations, and or servers.
• Manage user entitlements, including account activation/deactivation, monitoring for account dormancy, etc. for all systems in the CSBS IT portfolio. This includes on premise systems and cloud services.
• Performing reporting along with periodic log and monitoring trends analysis. Implement and manage core AWS cloud environment services such as VPC, EC2, EBS, snapshots, security groups, elastic load balancers, etc.

Additional Responsibilities

• Support 24x7 infrastructure, including off-hours and weekend on-call responsibilities.
• Manage the configurations of applications, both on premise and cloud based (e.g., SharePoint, Office 365 user administration, Exchange Online, and Teams).
• Perform racking, cabling and configuration activities associated with the installation of new hardware.

• Collaborate with third-party vendors and consultants on developing system-specific skills.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Computer Science B.S. / B.A. degree or equivalent is desired.
• Minimum of four (4) years' experience in an IT Engineering, Systems Architect, or equivalent role (project level support acceptable).
• Microsoft certification(s) preferred

• Experience applying engineering concepts such as scope definition, developing requirements, systems architecture, evaluating interfaces, systems performance, security, database systems, data analysis, risk management, etc.
• Experience designing, implementing, and operating a broad array of technologies in competencies such as but not limited to software, networks, operating systems, programming languages, hardware, cloud computing, data storage, cyber security, identity and access management.
• Experience in SQL server installation and administration preferred.

• Prior IT Service Management experience following ITIL processes and utilizing tools such as ServiceNow is desired.

• Hands-on experience with engineering concepts such as scope definition, developing requirements, systems architecture, evaluating interfaces, systems performance, security, database systems, data analysis, technical risk management, etc.
• Hands-on experience with a broad array of technologies in competencies such as software, networks, operating systems, scripting, hardware, cloud computing, data storage, cyber security, identity and access management.
• Proven track record of successfully managing and deploying IT projects independently while delivering high quality results.

Knowledge, Skills, and Abilities

• Must be dependable due to operational nature of work. Occasional, but infrequent off-hours work may be needed to respond to critical operational issues.
• Understanding of TCP/IP networking, DHCP, and DNS.
• Strong understanding of Windows Server 2022, Hyper-V, Active Directory, Group Policy, and related Microsoft solutions.
• Understanding of AWS, Azure, or other IaaS solutions preferred.
• PowerShell understanding and experience is preferred.
• Ability to work in a team environment is required.
• Effective working with matrix teams across organizational structure.
• Ability to work with external service providers.
• Ability to work calmly during stressful circumstances.
• Strong interpersonal and communication skills.
• Ability to work in collaboration with a variety of stakeholders to identify and discuss issues.
• Ability to work in fast paced environment managing multiple tasks driven by multiple deadlines.
• Ability to lift heavy equipment (<50lb), work in confined spaces/network rooms with loud equipment.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.

• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Core Leadership Competencies

Achievement Oriented Thinking

• Is a solutions-oriented thinker
• Has good time management skills
• Manages expectations of what is achievable

Change Management

• Actively engage and participate during change
• Asks questions and takes ownership for understanding why the change is happening and the risk of not changing actively
• Adopts the new habits, monitors own performance and checks self against the objectives and seeks help when they don't match
• Identifies and communicates obstacles and resistance

Emotional Intelligence

• Manages own emotions productively to stay in role
• Handles emotionally charged situations productively and with empathy
• Asks for and openly accepts feedback; looks for opportunities to grow
• Conducts conversations courageously - hitting difficult issues head-on with an eye on maintaining relationships

Working Conditions

• General office.
• Occasional off-hours maintenance work.