QA/QC Product Quality Technician

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

We are looking for a QA/QC Product Quality Technician to work onsite in Whitestown, Indiana. You are responsible for inspecting, testing, and analyzing warranty returns to ensure they meet our quality standards. You are involved in identifying defects, documenting findings, and working with the Quality Engineer and QA/QC Level 3 Technician to implement corrective actions. The technician will also support continuous improvement plans and maintain accurate records of all warranty-related activities. The QA/QC Product Quality Technician will report to the Manager, Product Quality and the Senior Product Quality Engineer.

Your Responsibilities:

Warranty Returns Inspection:

• Inspect and test returned products (Forensic Analysis) to determine the root cause of failures.
• Document findings and report any recurring issues to the Quality Engineer.
• Ensure all warranty returns are processed and documented in the NPSR System.

Quality Control:

• Perform quality control checks on products to ensure they meet RA standards.
• Use various testing equipment and tools to assess product quality.
• Maintain a clean and organized work area.

Data Collection and Reporting:

• Collect and record data on warranty returns and quality issues.
• Prepare detailed reports on inspection findings and quality trends.

Support Continuous Improvement:

• Participate in continuous improvement (CI) initiatives to enhance product quality and reduce defects.
• Assist the Quality Engineer in document the failures as an intake to work with cross-functional teams to implement corrective actions and process improvements.
• Provide feedback and suggestions for improving quality control processes.

Customer Interaction:

• Communicate with internal customers regarding warranty returns and quality issues.
• Provide technical support and guidance to customers, distribution center fulfillment specialist as needed.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Compliance and Documentation:

• Ensure compliance with all relevant quality standards and regulations.
• Maintain accurate and up-to-date documentation of warranty returns and quality control processes.
• Develop and update standard operating procedures (SOPs) related to warranty returns, testing procedure and quality control.

The Essentials - You will Have:

• High school diploma or equivalent; technical certification or associate degree in automation equipment and/or electrical/ electronic equipment and related field preferred.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.

The Preferred - You May Also Have:

• Knowledgeable in testing automation and/or Electrical equipment
• Experience in handling warranty returns and customer interactions.
• Knowledge of industry-specific quality standards and regulations.
• 1+ years of experience in quality assurance or quality control, preferably in a manufacturing or product-based environment.
• Experience with inspection and testing equipment.
• Proficiency in using quality management software and tools.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Onsite

#LI-JG1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.