Program Coordinator

The function of this position is to serve as the technical expert for the Office of Continuing Professional Development by assuming the role of System Administrator for the HighMarks credit tracking database. The incumbent will be responsible for creating and managing all virtual and live activities within the database as well as being responsible for all aspects of information that is entered into the database for CME credits that are being awarded to activity participants. The System Administrator will also be responsible for coordinating any upgrades or enhancements necessary to meet the needs of the department. This position will also serve as the departmental WebEx expert. Additionally, this position will provide support to the development of online learning modules.

Technical 80%

1. Responsible for the development, coordination and facilitation of specialized activities such as MOC (Maintenance of Credit), SANE (Sexual Assault Nurse Educator) training activities, Urban League activities and ECHO (Extension for Community Health Outcomes) projects.

a. Provide support to assist end users with accessing and using the system. Creating accounts, resetting passwords, and general navigation questions.

b. Troubleshoot any system issues and assist vendor with resolutions. Submitting Help Desk tickets and interpreting solutions provided by vendor.

c. Applying and testing functionality enhancements, features and fixes as per direction from the vendor.

d. Track courses and credits for all CPD activities, but specifically the enduring (online) materials for the above-mentioned activities.

e. Complete the registration import process into the HighMarks system based on the list of learners provided by the activity organizer. Once the activity is over, ensure that learners receive the applicable credit for course completion.

f. Prepare reports as requested by the activity organizers regarding dates and times of activities, participant accounts, activity attendance, credits awarded, evaluation summaries, etc.

g. Assist the Medical Director for the Office of Continuing Professional Development by receiving and coordinating MOC (Maintenance of Credit) forms for credit for Internal Medicine, Pediatric Grand Rounds sessions, and other activities as enrolled. Ensure that MOC credit is awarded, if applicable.

h. Complete online applications with external organizations for specific types of additional credit necessary for upcoming live or virtual activities. Ensure the correct accreditation for the requested credit type. Reflect the accreditation status and record it in the event in HighMarks.

i. Collect, obtain or create all required documentation to be submitted with online credit applications.

j. Make payments to credit granting organizations for application processing fees either by using a P-card or submitting an invoice for processing.

2. Responsible for the creation, set up and maintenance of all virtual meetings on either

Webex or Zoom platforms.

a. Work with IT to obtain necessary licensing for any of the virtual platforms utilized by the University.

b. Create, coordinate and maintain for all virtual activities I meetings that the appropriate activity is set and all appropriate persons have been invited, meeting links established and any break out rooms created. *

c. Facilitate virtual meetings I events as host when necessary.

d. Coordinate the CPD coverage in all virtual events/meetings to ensure any issues that might arise are handled promptly and correctly.

e. Create reference and training documents for using the HighMarks system

3. Serve as a liaison and technical support for the development of online learning modules.

1. Provide support to subject matter experts and content creators in the development on online learning modules.
2. Analyze, update, and refine existing online content.
3. Provide support and training on how to use online learning technologies

Administration 15%

1. Provide administrative support to HighMarks users and event coordinators such as entering/auditing user credits, merging accounts and setting up new accounts when necessary.

a. Ensure credit is awarded correctly to the right board, activity and individual. Researching incorrect entries and working with event coordinators to resolve the issue.

b. Run credit reports in HighMarks to validate system credit reporting against the reporting board listing to ensure accuracy regarding what has been approved by each board.

2. Provide administrative support to the Office of Continuing Professional Development

1. Participates in office long-range planning and goal setting.
2. Responsible for implementing office priorities as related to the position.
3. Provides leadership for the development, administration of programs, and special projects as related to the position.
4. Answer phones when necessary
5. Maintain and process paperwork for professional licensing renewals with the Illinois Department of Financial and Professional Regulation.

1. Provides back up support to the Business Manager for fiscal transactions when necessary.
   1. Handle any incoming funds. Create collection reports and submit to Revenue Accounting for deposit into the appropriate account. Log deposit into CPD Receivables spreadsheet.
   2. Make any credit card payments for registration fees or invoice payments utilizing the payment terminal as requested.
   3. Review P-card transactions and submit to the Business Manager for approval.
   4. Create transactions in the financial tracking spreadsheet for use in reconciling and balancing the accounts each month.

Minimum Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Bachelor's degree.

2. Minimum 1-year experience with Microsoft office products*

3. Minimum 1-year experience in troubleshooting and resolving computer application related problems. *

*Note: Experience in #1, #2, and #3 can run concurrently

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.