Program Coordinator

The function of this position is to serve as the technical expert for the Office of Continuing Professional Development by assuming the role of System Administrator for the HighMarks credit tracking database. The incumbent will be responsible for creating and managing all virtual and live activities within the database as well as being responsible for all aspects of information that is entered into the database for CME credits that are being awarded to activity participants. The System Administrator will also be responsible for coordinating any upgrades or enhancements necessary to meet the needs of the department. This position will also serve as the departmental WebEx expert. Additionally, this position will provide support to the development of online learning modules.

Administration 70%

1. Responsible for the development, coordination, implementation, facilitation, and closeout of specialized programs/activities including MOC (Maintenance of Credit), SANE (Sexual Assault Nurse Educator) training activities, Urban League activities and ECHO (Extension for Community Health Outcomes) projects.
   1. Provide program knowledge and expertise of OCPD procedures to internal and external partners.
   2. Assist the Medical Director for the Office of Continuing Professional Development by receiving and coordinating MOC (Maintenance of Credit) forms for credit and ensuring MOC credit is awarded
   3. Complete all activity set up and close out tasks in the office's CE management system.
   4. Ensure learning activities are evaluated appropriately and in accordance with the ACCME (Accreditation Council for Continuing Medical Education).

1. Provides leadership for the administration and execution of educational activities as directed.
   1. Track activities, courses, and credits for all CPD activities including the enduring (online) materials for the above-mentioned activities.
   2. Work with internal and external activity organizers to ensure registration and attendance lists are submitted and processed so learners receive the applicable credit for course completion.
   3. Prepare data reports and analysis as requested by the Director.
   4. Prepare activity reports as requested by activity planners including registration, attendance, evaluation, etc.
   5. Ensure learning activities are evaluated appropriately and in accordance with the ACCME (Accreditation Council for Continuing Medical Education).
   6. Responsible for working with external organizations to secure specific continuing education credit types as requested.
   7. Interpret and apply operating policies and requirements of accrediting organizations.

1. Provide general administrative support to the Office of Continuing Professional Development

1. Responsible for providing administrative and technical support to HighMarks admin users, learners, and activity coordinators.
   1. Troubleshoot system issues and assist vendor with resolutions.
   2. Submitting Help Desk tickets and interpreting solutions provided by vendor.
   3. Applying and testing functionality enhancements, features and fixes as per direction from the vendor.
   4. Provide support to end users with creating or merging accounts, resetting passwords, entering/auditor credits, and general navigation questions.
   5. Ensure learner credit is awarded correctly; resolving discrepancies or errors.
   6. Responsible for creating and maintaining reference and training documents for using the HighMarks system

1. Responsible for the creation, set up, and maintenance of all virtual education activities on either WebEx or Zoom platforms.
   1. Facilitate virtual activities as host when necessary.
   2. Coordinate CPD coverage in all virtual educational activities to ensure technical issues are handled expeditiously.

1. Serve as a liaison and technical support for the development of online learning modules.
   1. Provide support to subject matter experts and content creators in the development on online learning modules.
   2. Analyze, update, and refine existing online content.
   3. Provide support and training on how to use online learning technologies

1. Work with SIU School of Medicine IT to obtain necessary licensing for virtual platforms utilized by the Office of Continuing Professional Development.

1. Provides back up support to the Business Manager for fiscal transactions when necessary.
   1. Handle any incoming funds. Create collection reports and submit to Revenue Accounting for deposit into the appropriate account. Record deposits.
   2. Make any credit card payments for registration fees or invoice payments utilizing the payment terminal as requested.

1. Review P-card transactions and submit to the Business Manager for approval.

Minimum Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Bachelor's degree.

2. Minimum 1-year experience with Microsoft office products*

3. Minimum 1-year experience in troubleshooting and resolving computer application related problems. *

*Note: Experience in #1, #2, and #3 can run concurrently

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.