Consumer Loans Collections & Loss Mitigation Manager will supervise, direct and evaluate all areas of Consumer Loans Collection, Repossession, Foreclosure and Loss Mitigation activity in accordance with Bank and Investor guidelines.
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Responsibilities include but are not limited to:
- Administer consumer loans (auto, mortgage, home equity, lines of credit etc.) collection, repossession, loss mitigation and impairment strategies in accordance with various bank, investor and regulatory guidelines.
- Evaluates, designs, and implements best in class loss abatement processes and procedures to support enterprise strategic imperatives.
- Sets and directs Department goals while developing and implementing effective strategies to maximize resources, minimize expenditures and mitigate losses.
- Manage the portfolios and default reporting for the consumer loan business line as well as investors (Fannie Mae, Freddie Mac, NJH, etc.), where applicable, to ensure accuracy while mitigating potential fee assessments.
- Review and approve the handling of repossessions, assignments, foreclosures, bankruptcies, work-out plans, deed-in-lieu and any other loss mitigation activities pursuant to Investor and Bank guidelines to ensure compliance.
- Oversee and evaluate the performance of Department vendors, particularly recovery agencies, repossession agents, and foreclosure attorneys, to ensure that their efforts are fully compliant and that timelines are being followed in accordance with regulatory and/or Bank/Investor guidelines.
- Keep well-informed of changes to local, state, federal and regulatory changes in the collections, repossession, foreclosure, loss mitigation and bankruptcy environment and ensure that staff members are trained accordingly.
Required Skills:
- Excellent verbal and written communication skills.
- Proven record of proactive, engaging, leadership and strategic execution.
- Ability to prioritize, organize and delegate assignments.
- Ability to multi-task.
- Ability to assist borrowers with establishing financial priorities and impart these skills to team members.
- Ability to handle customer conflict resolution.
- Intermediate PC skills using Microsoft office applications.
Required Experience:
- High School Diploma or GED.
- Minimum of 7 years of related experience in consumer (auto, mortgage, home equity etc.) collections or loss mitigation with 3 years in a managerial position.
- In-depth knowledge of regulatory consumer collection requirements as well as Fannie Mae and Freddie Mac investor guidelines.
Preferred Experience:
- Bachelor's degree in related field.
Exact compensation may vary based on skills, experience, and location.
$81,400.00
$140,500.00
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Valley National Bank
$81,400.00-$140,500.00
Sep 26, 2024