Manager, Professional Services

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The Professional Services Manager is responsible for the strategic services delivered with their Region. Their responsibilities including P/L performance, creating a strong work environment, achievement of regional and corporate goals and managing established processes. This position is also responsible for continuous improvement in services and results year over year and to work in close coordination with the Services Director & PMO to manage changes within the organization.

Essential Functions

Oversees and participates in the management of technical services for products sold as well as the services throughout the United States with primary focus in the Central region
• Provides hand's on assistance to resolve technical problems that may occur with the projects
• Develops and maintains customer satisfaction levels of 95% Good and Excellent through the management of region engineering resources
• Develops, implements, and maintains sound business practices
• Consolidates and analyzes profitability, revenue, and margin across region
• Helps identifies new service opportunities within the region.
• Maintains Best Practice approach with delivery process and procedures to ensure highest level of quality and consistency with services delivered
• Develops, Monitors and evaluates continued education of resource and developmental plans for all associates to ensure highest level of attainment.
• Manages team to ensure optimal utilization, customer satisfaction and maximum profitability
• Collaborates with the sales/marketing/CTO group and provides technical information for recommending changes and predicting performance

Required Qualifications

• Five or more years in a Services management role or related experience is required
• Strong knowledge of the entire AVAYA suite including but not limited to IPT, call center, messaging and collaboration products
• Five or more years of supervisory experience required
• Excellent verbal and written communication skills required
• Strong problem solving, decision-making, and negotiation skills required
• Ability to work with Microsoft Word, Outlook, PowerPoint, and Excel
• Player/Coach mentality is mandatory to achieve collaborative results

Desired/Preferred Qualifications

• 2 year degree in Business or Technical related filed preferred
• 2-4 year experience with a Manufacturer or Vender
• Experience with Cisco, Microsoft, Contact Center and/or Genesys preferred

Supervisory Responsibility

• Supervises, coaches and mentors Professional Service Engineers; 10-20 Project Managers, Software Specialist, Schedulers, or other support staff

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$105,000 - $175,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf