Infrastructure Architect

Work with Global IT to develop IT initiatives that are fit for purpose and provide continuous improvement to the US business. Provide direct support to the IT Infrastructure Team and act as the final escalation point for major issues. Work with all members of the IT team to define and implement processes, procedures, projects and systems to enhance the IT capabilities for the organization. This will require the occupant to develop working relationships with senior management, peers and other functional areas within the business. Assist the Sr. Manager, IT Infrastructure with budgeting and future planning for key initiatives and strategies related to our Infrastructure capabilities.

Evaluate technology, processes and procedures to ensure required business outcome and drive efficiency.
• Provide direct support to the IT Infrastructure Team, offshore resources and act as a final escalation point for major issues.
• Conduct root cause analysis of priority issues and implement proactive fixes as required.
• Analyze existing working practices, identify potential areas for improvement and manage improvement projects.
• Project Delivery - Responsible for and manage the delivery of approved IT initiatives.
• Governance - Ensure Information Technology and management are in-line with agreed strategy and policy. Working with Internal Audit, Global Technology Risk team, Risk and Compliance Group and IT Compliance Manager to ensure SOX and Description % of Time Spent
• Evaluate technology, processes and procedures to ensure required business outcome and drive efficiency.
• Provide direct support to the IT Infrastructure Team, offshore resources and act as a final escalation point for major issues.
• Conduct root cause analysis of priority issues and implement proactive fixes as required.
• Analyze existing working practices, identify potential areas for improvement and manage improvement projects.
• Project Delivery - Responsible for and manage the delivery of approved IT initiatives.
• Governance - Ensure Information Technology and management are in-line with agreed strategy and policy. Working with Internal Audit, Global Technology Risk team, Risk and Compliance Group and IT Compliance Manager to ensure SOX and data security compliance.
• Strategy - Working with the Sr. Manager, Infrastructure to provide input on strategic IT operations and infrastructure decisions including major sourcing decisions, technology selections, make versus buy versus rent, use of cloud.
• Vendor Management - Assist the with the management of the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. This is to be conducted within the guidelines set by Sr. Manager IT Infrastructure.
• Budget - Work closely with Sr. Manager IT Infrastructure to plan and maintain the annual IT budget and any associated funds.
• Reporting - Provide Weekly status reporting as required to management.

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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