Internal Technical Communicator

Specific Duties Include:

• Coordinate service request activities between the dealership service technicians and the John Deere Dealer Technical Assistance Center
• Help solve critical product problems through diagnostic/repair, product knowledge, experience, and collaboration with John Deere.
• Works with John Deere as a Partner in Quality to help identify emerging product quality concerns and support problem resolution.
• Track and communicate common technical issues and share across regions.
• Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
• Provide Second Tier Support to the Customer Technical Support Team.
• Compile, review, and disseminate technical data.
• Propose training initiatives based on information collected through support of the technicians.
• Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to the organization.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 5+ years of industry technical experience on John Deere Equipment.
• Technical knowledge of engine, hydraulics and electrical systems and understanding of repair manual schematics.
• Proven ability to build relationships with customers, store personnel, and management
• Ability to evaluate and assess operations and respond to changing needs
• Strong leadership skills
• Strong communication skills (verbal and written)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship