Parts & Service Manager

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an experienced Parts & Service Manager.

Position Summary:

This position covers Rental Equipment, Parts, Service, and Facility at our Washington, PA location: In accordance with management directives this position directs the activities of the branch Service Department, in the performance of shop and field repairs to ensure that the Company provides the customer with the most efficient and cost effective product line support possible.

Primary Responsibilities:

- Supervise and develop the operation and personnel of the Rental Service and Parts Departments
- Receive and respond to customer requests or inquiries on product repairs
- Assist in determination of needed repairs and the timing of repairs
- Research information from literature and computer based sources
- Assign and schedule equipment and personnel to field or shop repairs
- Review internal and external matters involving operations and expenses
- Have responsibility for the branch facility... other functions as assigned by necessity

This position may perform any combination of the following duties:
- Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
- Foster good employee/management relations
- Decide upon and administer employee discipline as required
- Receive calls from customers on a daily basis concerning the price and schedule for product repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
- Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the Company or with the manufacturer
- Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop
- Utilize mainframe, and personal computers as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, product repair history, components under warranty coverage, and other similar information
- Devise work schedules for repairs to be performed in the field and the repair shop which utilize available technicians and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
- Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
- Perform other work related duties as assigned

Qualifications and requirements:

- Comprehensive knowledge of construction equipment and their application
- Thorough understanding of Company practices and policies in relation to the direction of the work force
- Effective verbal and written communication skills
- Ability to meet deadlines and handle multiple tasks
- Ability to learn new systems and processes
- Solid computer skills with a working knowledge of Microsoft Office products
- Ability to read, understand, interpret and convey technical information
- Strong customer service orientation

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.